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- Tasks: Be the go-to person for customer support and system management.
- Company: Join a dynamic team in Leatherhead focused on tech and customer satisfaction.
- Benefits: Enjoy a hybrid work model with competitive salary and growth opportunities.
- Why this job: Perfect for tech-savvy individuals eager to enhance their skills in a supportive environment.
- Qualifications: Experience in customer or tech support is essential; familiarity with WooCommerce and WordPress is a plus.
- Other info: Opportunity to work with global e-commerce platforms and improve your web development skills.
The predicted salary is between 22000 - 28000 £ per year.
Our client is currently looking for a Customer Support & Systems Specialist, combining hands-on tech skills with customer support. You'll be the first point of contact for support queries, while also managing and improving key systems like WooCommerce, WordPress, HubSpot, and Xero. From troubleshooting customer issues to maintaining CRM accuracy and website updates, you'll be central to keeping everything running smoothly. This role is ideal for someone who has experience with 1st line support and wants to expand their knowledge within some web development/website management/CRM management.
Responsibilities
- Handle customer queries via HubSpot (tickets, email, chat)
- Troubleshoot login/data issues and guide users through systems
- Maintain and update WooCommerce/WordPress site
- Improve automations and platform integrations (e.g. Zapier, APIs)
- Identify and fix workflow inefficiencies across teams
Requirements
- Experience in customer or tech support
- Confident using WooCommerce, WordPress, and HubSpot
- Strong IT skills and troubleshooting ability
- Detail-focused with clear communication
Desirables
- Basic HTML/CSS, API knowledge
- Global E-commerce or marketplace experience
Customer Support and Systems Specialist employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support and Systems Specialist
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like WooCommerce, WordPress, and HubSpot. Consider taking online courses or tutorials to boost your confidence and skills in these platforms, as hands-on experience will make you stand out.
✨Tip Number 2
Practice your troubleshooting skills by simulating common customer issues you might encounter in this role. This will not only prepare you for real-life scenarios but also demonstrate your proactive approach during interviews.
✨Tip Number 3
Network with professionals already working in customer support or systems management roles. Join relevant online forums or LinkedIn groups where you can ask questions and gain insights about the industry, which could give you an edge in your application.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved processes or resolved issues in previous roles. Being able to articulate your problem-solving skills and attention to detail will resonate well with the hiring team.
We think you need these skills to ace Customer Support and Systems Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical skills. Emphasise your familiarity with WooCommerce, WordPress, and HubSpot, as these are key systems for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer support and how your technical skills can benefit the company. Mention specific examples of how you've successfully handled customer queries or improved systems in previous roles.
Showcase Your Technical Skills: If you have experience with HTML/CSS or API integrations, be sure to include this in your application. Highlight any projects where you've used these skills to improve workflows or customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Click To Hired
✨Showcase Your Technical Skills
Make sure to highlight your experience with WooCommerce, WordPress, and HubSpot during the interview. Be prepared to discuss specific examples of how you've used these platforms in previous roles, as this will demonstrate your hands-on tech skills.
✨Prepare for Customer Scenarios
Since you'll be the first point of contact for support queries, think about common customer issues you've encountered in the past. Prepare to discuss how you resolved these issues, showcasing your troubleshooting abilities and clear communication skills.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of the role, such as maintaining CRM accuracy and improving automations. This will allow you to ask insightful questions during the interview and show that you're genuinely interested in the position.
✨Demonstrate Attention to Detail
As the role requires a detail-focused approach, be ready to provide examples of how you've ensured accuracy in your work. Whether it's through maintaining data integrity or managing website updates, showing your attention to detail will set you apart from other candidates.
