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- Tasks: Deliver excellent customer service and ensure guests have fun in the arcade.
- Company: Join HB Leisure, a global leader in skilled games and amusements across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and unlimited wellbeing resources.
- Why this job: Work in a vibrant theme park environment with opportunities to travel globally.
- Qualifications: Great communication skills, positive attitude, and reliable availability required.
- Other info: Experience working in amazing locations like Asia, Europe, and the USA.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team. Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations! If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade.
In return we will offer you:
- Competitive rates of pay
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Customer Service Assistant (Arcades) employer: HB Leisure Careers
Contact Detail:
HB Leisure Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Arcades)
✨Tip Number 1
Familiarise yourself with HB Leisure's values and mission. Understanding what makes them unique will help you align your responses during any interviews or conversations, showcasing that you're a great fit for their vibrant team.
✨Tip Number 2
Highlight your customer service experience in casual settings. Since the role involves engaging with guests in a fun environment, sharing specific examples of how you've created enjoyable experiences for customers can set you apart.
✨Tip Number 3
Be prepared to discuss your availability openly. Since they require flexibility on weekdays and weekends, showing that you can accommodate their needs will demonstrate your commitment and reliability.
✨Tip Number 4
Research the various locations where HB Leisure operates. Expressing enthusiasm about the potential to travel and work in different countries can show your eagerness to embrace the opportunities they offer.
We think you need these skills to ace Customer Service Assistant (Arcades)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what HB Leisure is looking for in a Customer Service Assistant. Highlight the key responsibilities and required skills, such as excellent customer service and communication skills.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences in a fun, fast-paced environment, as this will resonate well with the company’s culture.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at HB Leisure specifically and how your values align with their mission of providing fun and excellent customer service.
Highlight Availability: In your application, clearly state your availability for weekdays, weekends, and bank holidays. This shows your commitment and flexibility, which are important traits for the role.
How to prepare for a job interview at HB Leisure Careers
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled difficult situations or gone above and beyond for customers, as this role is all about ensuring guests have a fantastic time.
✨Be Outgoing and Positive
Since HB Leisure values a positive and outgoing personality, demonstrate your enthusiasm throughout the interview. Smile, maintain eye contact, and engage with the interviewer to showcase your friendly nature.
✨Demonstrate Flexibility
The job requires good availability on weekdays and weekends, so be prepared to discuss your schedule. Show that you are flexible and willing to work during busy periods, including bank holidays, which will make you a more attractive candidate.
✨Research the Company
Familiarise yourself with HB Leisure and its operations in various locations. Understanding their values and what makes them unique will help you answer questions more effectively and show your genuine interest in the role.
