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For Companies At a Glance
- Tasks: As an Orderline Representative, you'll handle customer calls and process orders with a friendly touch.
- Company: Join QVC, a top employer known for engaging shopping experiences and award-winning customer service.
- Benefits: Enjoy flexible working options after probation, plus a supportive onboarding process with training.
- Why this job: Be part of a dynamic team that values customer experience and personal growth in a fun environment.
- Qualifications: You need excellent communication skills, computer experience, and a passion for customer service.
- Other info: This is a part-time role on weekends, perfect for students looking to gain experience.
The Opportunity
Here at QVC UK, we have been voted as a certified top employer for ten years running – right now, we are looking for individuals with a genuine passion for customer service to join our award-winning Contact Centre located in Knowsley!
Hourly Pay: £11.64 per hour
Contract type: Permanent Part-time On Call Weekends Saturday & Sunday 15 hours per week
The hours we allocate to you each week will be within the availability of Saturday-Sunday between 07:00-18:00. You will be given 2 weeks’ notice of your working hours each week.
Your Impact – What will I do as an Orderline Representative?
Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of QVC and be passionate about providing world-class customer service. Our Orderline team members handle inbound customer calls, efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty. While working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets. To set you up for success and ensure you are ready to excel in your role, you will receive a supportive onboarding process including two weeks of training.
Remote working approach: (Minimum of first 3 months working onsite)
We aim to provide a flexible workplace where you can enjoy a combination of working from home and office-based work. After passing your 3-month probationary period, your Leader can discuss available options that suit you.
What You Bring – To be effective in your role you’ll need to:
- Have the desire to deliver a first-class customer experience.
- Take ownership of performance and always seek ways to improve.
- Engage with customers and colleagues, creating a people-focused work culture.
- Have excellent communication skills.
- Experience using a computer is important in this role.
- Be punctual and committed, as attendance is essential to serve our customers effectively.
What will I get in return?
A rewarding experience and the opportunity to be part of a team dedicated to our customers, supporting career growth and development. Submit your application online today! We look forward to hearing from you!
Orderline Representative - On Call Weekends 15 hours employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orderline Representative - On Call Weekends 15 hours
✨Tip Number 1
Familiarise yourself with QVC's product range and customer service philosophy. Understanding their offerings will help you engage more effectively during the interview and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you feel more confident in handling calls and showcasing your ability to provide excellent customer service.
✨Tip Number 3
Be prepared to discuss your availability and flexibility, especially since this role requires working on weekends. Highlighting your commitment to punctuality and attendance will show that you're serious about the position.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being able to share specific examples of how you've resolved issues in the past can set you apart from other candidates.
We think you need these skills to ace Orderline Representative - On Call Weekends 15 hours
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Orderline Representative. Highlight your customer service experience and any relevant skills in your application.
Tailor Your CV: Customise your CV to reflect the qualities QVC is looking for. Emphasise your communication skills, punctuality, and any experience with computers or customer service roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've delivered excellent service in the past and why you want to work at QVC.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Qvc
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing excellent customer service. QVC values individuals who are passionate about helping customers, so share any relevant experiences that highlight your commitment to customer satisfaction.
✨Demonstrate Strong Communication Skills
Since the role involves handling inbound customer calls, it's crucial to showcase your communication abilities. Practice clear and concise responses, and be prepared to discuss how you would handle various customer scenarios during the interview.
✨Be Punctual and Reliable
Attendance is essential in this role, so emphasise your punctuality and commitment. You might want to mention any previous experiences where your reliability made a positive impact on your team or workplace.
✨Prepare for Teamwork Questions
As you'll be working as part of a team, be ready to discuss your experiences collaborating with others. Think of examples where you contributed to a team's success and how you engage with colleagues to create a positive work culture.
