Usage Food and Drinks Panel and Questionnaire Manager

This job is with Kantar, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We are the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Purpose

Manage the working relationships with key partners (e.g. Client Servicing team, Panel Partners) to ensure we are working collaboratively to deliver against business requirements. Ensuring panel critical metrics and Questionnaire changes are met and delivered to clients' needs.

Role Description

This is a fantastic opportunity for a passionate and logically minded candidate, who has an interest in the food and drinks sector to join a fast paced and innovative Global Operations team. This is an important role in our growing business, so we can support our key clients such as PepsiCo and Danone's ever-changing needs.

Our Usage Food and Drinks service is the market leading panel service from Kantar Worldpanel. It is the largest syndicated panel of its kind, collecting information from nationally representative samples in Germany, UK, Spain, Italy, Belgium, China, Saudi Arabia, South Africa, Brazil, Mexico, Australia, and India.

Key Responsibilities

• Lead, support and develop the Food and Drinks Questionnaire Team to deliver today and tomorrow.
• Be an inspirational and approachable leader, encouraging individuals to be engaged in their work and the wider business vision.
• Support line reports with PDPs, objectives and developments as well carrying out performance reviews.
• Coordinate with regional and local partners to implement global solutions. Design and integrate workflows to accommodate new processes and tools, considering regional differences and business needs.
• Organise workloads and schedules.
• Build and maintain a strong "team" work ethic across the department, encouraging individuals to be engaged in their work and the wider business vision.
• Responsible for all Questionnaire enhancements.
• Planning, Coordinating and Implementing Changes whilst liaising with various partners to ensure we deliver to client's needs.
• Enhance our product and questionnaire system and assist in any new country or product launches.
• Design solutions with the technical team to ensure data quality and integrity across the food and drinks service, guaranteeing maximum efficiency and performance.
• Lead the management of proof-of-concepts or prototypes to validate the proposed solutions.
• Own relationship with Panel Partners and ensure Panel critical metrics are met.
• Ensure Fieldwork starts and closes on schedule, selecting sample for relevant projects.
• Assist with Data Queries and investigate panel and data related queries.

Key Skills/Experience

• Ability to manage multiple projects at once.
• Project Management: Experience in managing end to end projects and meeting deadlines (3-4 years' experience).
• Communication Skills: Excellent ability to communicate technical information to non-technical partners at all levels and across different cultures. Ability to engage and collaborate with multiple partners across business groups, with proven experience of challenging the status quo. Fluency in written and spoken English.
• Problem-Solving: Strong problem-solving skills to address data processing challenges.
• Leadership: Proven ability to lead and motivate a team. Ability to correctly balance and challenge global and local needs to deliver operational goals and make Kantar simpler and stronger.
• Comfortable working to tight deadlines in a client-centric culture.
• Comfortable leading and influencing individuals and teams across different countries and cultures.

Nice To Have (but Not Essential)

• Knowledge of questionnaire scripting systems such as Confirmit, Dimensions, Lumi, Tivian (Questback).
• Knowledge of working with Microsoft SQL Server Databases.

What You’ll Get From Us

• 25 days annual leave (excl. bank holidays), plus your birthday off!
• Flexible benefits across health, wealth and lifestyle.
• Extensive training and excellent scope for career development.
• A collaborative and supportive work environment!

At Kantar, we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Reasonable Adjustments

Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society.