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- Tasks: Lead and manage core travel booking systems while providing technical support and developing new features.
- Company: Clyde Travel has over 30 years of experience in the energy and shipping sectors, prioritising integrity and employee well-being.
- Benefits: Enjoy hybrid working, private healthcare, and the option to purchase extra annual leave for a balanced lifestyle.
- Why this job: Join a supportive culture focused on customer satisfaction and personal growth in a dynamic industry.
- Qualifications: SVQ/National Diploma preferred; experience with travel systems and project management is essential.
- Other info: Opportunity for hybrid work and involvement in exciting projects across multiple time zones.
The predicted salary is between 36000 - 60000 £ per year.
The Technical Product Lead – Travel Applications is the system administrator and product manager for core agency booking systems and data applications Clyde Travel use. This multi-national role supports our external and internal customers using these systems across different time-zones. As Product Manager, you will be the knowledge specialist for numerous core systems and responsible for developing further efficiencies, releasing new product features, and providing 2nd level technical support. The role also offers the opportunity for Hybrid working, dependent on commercial demands.
About Clyde: As a service provider to the dynamic and vast energy and shipping sectors for over 30 years, Clyde Travel Management has a solid and stable platform upon which our employees can achieve their professional ambitions. Our unwavering commitment to integrity and ethical business practices instils trust in our clients and creates a positive and ethical work environment for our employees. We genuinely prioritise the well-being and growth of our employees, provide comprehensive private healthcare coverage to foster a culture of support, and work hard to make our employees feel valued and cared for in their roles.
Key Responsibilities:
- Product Manager & lead system administrator for various systems including GDPR compliant traveller profiles, multiple rail booking systems, Concur Compleat, Amadeus GDS products, secondary reservation systems, and data reporting portals.
- Implementing new product enhancements for these systems.
- Leading projects involving these systems to deliver increased automation and efficiencies.
- Providing 2nd level support for customers and colleagues on core Clyde Travel systems.
- Providing internal or external training for products in your portfolio.
- Supporting colleagues with booking system queries and technical settings.
- Collaborating to onboard new external customers onto Clyde technology systems.
- Diagnosing and troubleshooting problems with all travel booking platforms.
- Documenting processes and creating consistency in workflows.
Candidate Requirements:
- SVQ / National Diploma/Certificate in a business discipline preferred, minimum sound Higher Education.
- Substantial experience supporting core Corporate/Marine travel agency systems.
- Advanced Amadeus GDS preferred, Galileo and Sabre knowledge welcomed.
- Previous experience working with online booking systems.
- Knowledge of PCI compliance and working with virtual cards and customer credit cards.
- Good understanding of GDPR and working with protected personal data.
- Project management experience managing customer or product implementations.
- An “automation first” mindset to removing manual work and tasks.
- Passionate about good customer service and experience.
- Comfortable working independently or collaborating with colleagues.
- Advanced knowledge of MS Office/365 products and automation workflows.
- Previous experience using support software and project management software.
Technical Product Lead: Travel Applications employer: Clyde Travel Ltd
Contact Detail:
Clyde Travel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Product Lead: Travel Applications
✨Tip Number 1
Familiarise yourself with the specific travel booking systems mentioned in the job description, such as Amadeus GDS, Concur, and Evolvi. Understanding these platforms will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with professionals in the travel industry, especially those who have experience with corporate travel systems. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your project management skills by discussing any relevant projects you've led or contributed to, particularly those involving system implementations or enhancements. This will highlight your ability to manage customer or product implementations effectively.
✨Tip Number 4
Prepare to discuss your experience with automation and efficiency improvements in previous roles. The company values an 'automation first' mindset, so be ready to share examples of how you've streamlined processes or reduced manual tasks.
We think you need these skills to ace Technical Product Lead: Travel Applications
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and product management, especially with travel applications. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your experience with core travel agency systems. Mention specific projects or achievements that showcase your ability to drive efficiencies and implement new features.
Showcase Technical Skills: Clearly outline your technical skills related to Amadeus GDS, online booking systems, and project management tools. Provide examples of how you've used these skills to solve problems or improve processes in previous roles.
Highlight Collaborative Experience: Since the role involves collaboration across departments, include examples of successful teamwork in your application. Discuss how you’ve worked with colleagues to enhance customer experiences or streamline workflows.
How to prepare for a job interview at Clyde Travel Ltd
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Technical Product Lead for Travel Applications. Familiarise yourself with the specific systems mentioned in the job description, such as Amadeus GDS and Concur, so you can discuss your relevant experience confidently.
✨Showcase Your Technical Expertise
Be prepared to discuss your technical skills and experiences, especially with core travel agency systems and project management. Highlight any previous roles where you implemented new systems or provided technical support, as this will demonstrate your capability to handle the responsibilities of the position.
✨Emphasise Customer Service Skills
Since the role involves providing 2nd level support and ensuring customer satisfaction, be ready to share examples of how you've successfully managed customer relationships in the past. This could include resolving issues or enhancing user experiences with technology.
✨Prepare Questions About Company Culture
Clyde Travel values employee well-being and growth, so prepare thoughtful questions about their culture and support systems. This shows your interest in not just the role but also in being part of a team that prioritises integrity and ethical practices.
