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- Tasks: Lead daily operations and manage a diverse team in a removals company.
- Company: Bespoke Moving Solutions is a reliable removals company based in Cannock.
- Benefits: Enjoy a competitive salary, leadership autonomy, and a supportive work environment.
- Why this job: Join a reputable company and make a real impact in logistics and customer service.
- Qualifications: Leadership experience in removals or logistics, with strong operational and commercial skills.
- Other info: This role offers significant autonomy and the chance to shape business strategies.
The predicted salary is between 36000 - 60000 £ per year.
Location: Cannock
Hours: Full time (48 hours per week)
Salary: Open, depending on experience
About us: Bespoke Moving Solutions, based in Cannock, is a trusted removals company, with a strong reputation for reliability. We specialise in professional home, office, and commercial moves. Known for delivering efficient, stress-free services to our clients, backed by our dedicated and experienced team.
Overview of the role as a General Manager: We are hiring a General Manager to lead our Cannock operation and take full responsibility for day to day performance, team management, and service delivery. You will be in charge of a 50 strong workforce, managing everything from logistics and scheduling to client relationships and contract oversight. This is a senior leadership role with significant autonomy - ideal for someone who can combine operational rigour with strong commercial judgement.
Responsibilities as a General Manager:
- Oversee all site operations, ensuring safe, efficient, and timely service delivery
- Lead and develop a diverse team across office, driver, and field staff functions
- Maintain high standards in customer service, health & safety, and compliance
- Manage key client relationships, including contract performance and renewals
- Analyse performance data to drive improvements in efficiency and cost control
- Oversee the planning and resource of removals, moves, and collections ensuring optimal use of people and vehicles
- Work closely with the board on strategic planning and business development
- Support ongoing improvements in systems, processes, and staff development
Experience needed to be successful in the role as a General Manager:
- Leadership experience in removals, logistics, transport, or similar industries
- Proven ability to manage large teams and deliver results through others
- Strong operational background with a focus on planning, delivery, and service quality
- Confident managing commercial contracts and maintaining key client relationships
- Highly organised, solutions-focused, and calm under pressure
- Comfortable working with high autonomy and reporting at board level
General Manager (Removals) employer: SHiFT
Contact Detail:
SHiFT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager (Removals)
✨Tip Number 1
Familiarise yourself with the removals industry and its key players. Understanding the competitive landscape will help you articulate how your experience aligns with the needs of Bespoke Moving Solutions during interviews.
✨Tip Number 2
Network with professionals in the removals and logistics sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the General Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large teams and improved operational efficiency in previous roles. Tailoring your experiences to match the responsibilities outlined in the job description will make a strong impression.
✨Tip Number 4
Research Bespoke Moving Solutions thoroughly, including their values, mission, and recent projects. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the company and its operations.
We think you need these skills to ace General Manager (Removals)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in removals, logistics, or transport. Emphasise your leadership roles and any achievements that demonstrate your ability to manage large teams and deliver results.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the removals industry and your vision for leading the Cannock operation. Mention specific examples of how you've improved service delivery or managed client relationships in previous roles.
Highlight Key Skills: In your application, focus on skills that align with the job description, such as operational management, team leadership, and client relationship management. Use concrete examples to illustrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a General Manager role.
How to prepare for a job interview at SHiFT
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a diverse team. Be prepared to discuss your previous leadership experiences, focusing on how you've successfully managed large teams and delivered results. Use specific examples to illustrate your ability to motivate and develop staff.
✨Demonstrate Operational Expertise
Highlight your operational background by discussing your experience in logistics, planning, and service delivery. Be ready to explain how you've improved efficiency and cost control in past roles, as this will resonate well with the company's focus on operational rigour.
✨Prepare for Client Relationship Questions
Since managing key client relationships is crucial, think of examples where you've successfully maintained or improved client satisfaction. Be ready to discuss how you handle contract performance and renewals, showcasing your commercial judgement.
✨Emphasise Your Problem-Solving Skills
In a role that requires calmness under pressure, it's important to demonstrate your solutions-focused mindset. Prepare to share instances where you've faced challenges in operations and how you resolved them effectively, ensuring service quality and compliance.
