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- Tasks: Join us as a Patient Administrator, ensuring smooth patient journeys and handling queries with professionalism.
- Company: Circle Health Group is a leading private healthcare provider committed to diversity and inclusion.
- Benefits: Enjoy 25 days holiday, private healthcare, discounts, and extensive training opportunities.
- Why this job: Be part of a compassionate team making a real impact in healthcare while developing your skills.
- Qualifications: GCSEs in Maths and English, PC proficiency, and previous admin experience in healthcare are required.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Applicants should meet the following criteria:
- Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
- Proficient in the use of a PC, including the use of software and systems
- Previous administration experience in a private healthcare environment
Duties of this role include:
- Contribute to the smooth running of the patient administrative process throughout the patient journey, following CHG best practice process maps to provide an efficient, professional, and standard service to patients, visitors, consultants, and staff.
- Handle all patient queries professionally and efficiently.
- Serve as the first point of contact for all hospital attendees, including patients, staff, visitors, consultants, and contractors.
- Manage referrals from the Referral Management Centre daily, including triage, adherence to the 18-week Referral to Treatment timescale, and management of SPOT contract patients.
Salary & Benefits:
- Circle Health Group offers competitive starting salaries and a wide range of employee benefits, including:
- 25 days holiday plus bank holidays, increasing to 30 days with service
- Private Healthcare Scheme covering pre-existing conditions
- Friends & Family Hospital Discounts
- Family-friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Access to discounts, rewards, and voluntary benefits through our engagement hub
- Resources and services to support wellbeing
- Employee recognition programs
- Extensive training and development opportunities
- ...and more!
Circle Health Group values diversity and strives to create an inclusive environment, welcoming candidates from diverse backgrounds, experiences, and identities. We are proud to be a Gold member of the Armed Forces Covenant, a member of The Valuable 500, and a Disability Confident Employer. Our principles include being selfless, compassionate, committed, collaborative, brave, agile, tenacious, and creative, guiding our culture and purpose.
Patient Administrator – Outpatients employer: Circle Health Group
Contact Detail:
Circle Health Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Administrator – Outpatients
✨Tip Number 1
Familiarise yourself with the specific software and systems used in healthcare administration. If you can, try to get hands-on experience or take online courses that cover these tools, as being proficient will set you apart from other candidates.
✨Tip Number 2
Understand the patient journey within a healthcare setting. Research how patient administration contributes to this process and be prepared to discuss how you can enhance efficiency and professionalism in your role during the interview.
✨Tip Number 3
Prepare to demonstrate your ability to handle patient queries effectively. Think of examples from your previous experience where you resolved issues or improved patient satisfaction, as this will show your capability in a front-line role.
✨Tip Number 4
Show your understanding of the importance of adhering to timelines, such as the 18-week Referral to Treatment timescale. Be ready to discuss how you would manage referrals and ensure compliance, which is crucial for this position.
We think you need these skills to ace Patient Administrator – Outpatients
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous administration experience, especially in a healthcare setting. Emphasise your proficiency with PC software and systems, as well as your GCSE qualifications in Maths and English.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the responsibilities outlined in the job description. Mention your ability to handle patient queries and contribute to a smooth administrative process.
Highlight Relevant Experience: In your application, provide specific examples of your past experiences that demonstrate your ability to manage referrals and adhere to timelines, particularly in a healthcare environment. This will show your familiarity with the demands of the role.
Showcase Your Soft Skills: Circle Health Group values qualities like compassion, collaboration, and creativity. Make sure to include instances where you've demonstrated these traits in your previous roles, as they are crucial for the Patient Administrator position.
How to prepare for a job interview at Circle Health Group
✨Showcase Your Administration Skills
Be prepared to discuss your previous administration experience, especially in a healthcare setting. Highlight specific examples of how you've contributed to efficient processes and handled patient queries effectively.
✨Demonstrate Your IT Proficiency
Since the role requires proficiency in using a PC and various software, be ready to talk about your technical skills. Mention any relevant software you’ve used and how it has helped you in your previous roles.
✨Understand the Patient Journey
Familiarise yourself with the patient administrative process and the importance of following best practice process maps. This will show your commitment to providing a professional service and understanding of the role's responsibilities.
✨Emphasise Your Communication Skills
As the first point of contact for patients and visitors, strong communication skills are essential. Prepare to give examples of how you've effectively managed queries and interacted with diverse groups of people in a professional manner.
