Director, Customer Data Intelligence | London, UK

The Customer Data Intelligence Director is a pivotal role within S&P Global, reporting directly to the Head of Enterprise Marketing Strategy and Demand Generation. This position serves as the central authority on customer intelligence, focusing on behaviour, persona, and engagement. By partnering across the Chief Client Office, divisional, and technology teams, the role is responsible for building a unified view of customer and account engagement across all S&P Global divisions and touchpoints. The emphasis is on behavioural engagement data to provide a comprehensive view of the customer journey.

Responsibilities and Impact:

• Lead the development of a unified customer intelligence framework, integrating data from various divisions and platforms into a single customer view.
• Create actionable insights by analysing customer behaviours, preferences, and engagement patterns across digital, event, content, and sales channels.
• Define and refine Ideal Customer Profiles (ICPs) for enterprise and segment-specific use cases.
• Partner with digital experience, campaign, and ABM teams to deliver high-impact personalisation strategies informed by intelligence outputs.
• Lead the implementation of digital listening posts to track key customer signals across the journey.
• Collaborate with data and analytics teams to evolve data models, taxonomies, and analytical capabilities that support segmentation and predictive scoring.
• Act as the voice of the customer across strategic marketing initiatives, bringing behavioural insights into content, channel, and journey planning.
• Ensure data governance, compliance, and ethical standards are embedded into all intelligence practices.
• Serve as a key partner to marketing operations and MarTech teams to align data architecture and reporting tools with business goals.

What We’re Looking For:

Basic Required Qualifications:

• Bachelor's degree in Data Science, Marketing, Business, or a related field required; advanced degree (e.g., MS in Analytics) preferred.
• 10+ years of experience in marketing roles, including customer insights, data strategy, marketing analytics, or customer intelligence roles.
• Proven experience leading cross-functional initiatives to synthesise and activate customer data at scale.
• Deep expertise in segmentation, behaviour modelling, customer journey mapping, and insight storytelling.
• Hands-on experience with CDPs, analytics platforms, CRM, and business intelligence tools.
• Strong stakeholder engagement skills, with the ability to translate data into strategic recommendations.
• Strong understanding of data privacy, governance, and ethical use of customer data.

Additional Preferred Qualifications:

• Strong collaboration experience with data enablement, architecture, and governance teams to ensure data readiness for customer intelligence initiatives.
• Experience partnering with revenue impact modelling teams to align customer engagement insights with predictive revenue outcomes.
• Experience in B2B enterprise environments, especially across complex customer ecosystems.
• Familiarity with tools such as Adobe Real-Time CDP, Adobe Analytics, Salesforce, and Power BI.
• Exposure to account-based marketing, experience design, and omnichannel engagement strategies.

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energised for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education programme with a company-matched student loan contribution, and financial wellness programmes.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasise fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.