Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the housekeeping team to ensure exceptional guest experiences and manage special requests.
- Company: Join the Dorchester Collection, known for luxury hospitality and extraordinary guest service.
- Benefits: Enjoy complimentary hotel stays, discounts, pension contributions, and well-being support.
- Why this job: Be part of a supportive culture that values growth, diversity, and fun social events.
- Qualifications: Previous supervisory experience in housekeeping, strong attention to detail, and excellent customer service skills.
- Other info: Flexible shift hours with opportunities for training and development in hospitality.
The predicted salary is between 28800 - 43200 £ per year.
What you'll get:
- Complimentary stays at Dorchester Collection Hotels every year, including breakfast.
- 50% discount on food and beverages at selected bars and restaurants within the collection, plus Friends & Family stay discounts and various high street and online shop discounts.
- Employee perks such as enrollment in the private pension scheme with 8% employer contribution, seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and development opportunities, including apprenticeships from Level 2 to Hospitality Degree Level 5, in partnership with recognized providers.
- Participation in social events like summer parties, winter balls, pub quizzes, and milestone celebrations.
- Referral bonus of £1000 for recommending a friend.
- Immediate access to well-being support and advice.
What you'll do:
As a Housekeeping Supervisor, you'll ensure guest satisfaction through:
- Checking, coaching, and clear communication with the housekeeping team, being attentive to guest needs and details to deliver exceptional experiences.
- Handling special guest requests, including setup, supplies, furniture arrangement, deep cleaning, and event preparations, primarily fulfilled by you.
- Operational hours are shift-based, typically starting as early as 7 am and ending by 11 pm, including coverage for evening shifts.
What you'll bring:
Essential Skills and Experience:- Previous experience as a Housekeeping Supervisor in a hotel setting.
- Strong attention to detail.
- Leadership skills to guide and support a team.
- Effective time management.
- Physical stamina to perform tasks involving standing, bending, and lifting light items.
- Excellent customer service skills, friendly and respectful communication.
- Experience in a luxury or 5-star hotel.
- Problem-solving abilities.
- Basic IT skills, such as using smartphones or computers.
- Understanding or willingness to learn health and safety regulations.
Job Location: United Kingdom
Address: 53 Park Lane, Mayfair W1K 1QA, London
About Us:
We collaborate with talented individuals committed to delivering extraordinary guest experiences across our hotels. As part of the Dorchester Collection, we support your growth through personalized development plans, training, and our Academy programs. Our culture is built on trust, collaboration, and appreciation. We value diversity and inclusion, fostering an environment where all employees feel respected and valued.
If you require support during the recruitment process, please contact us at careers.dc@dorchestercollection.com.
Housekeeping Supervisor employer: Hotel Bel-Air
Contact Detail:
Hotel Bel-Air Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with the Dorchester Collection's values and culture. Understanding their commitment to exceptional guest experiences will help you align your answers during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a housekeeping team in the past. Be ready to discuss specific situations where your guidance led to improved performance or guest satisfaction.
✨Tip Number 3
Showcase your attention to detail by discussing any processes or systems you've implemented to enhance cleanliness and organisation in previous roles. This will demonstrate your proactive approach to maintaining high standards.
✨Tip Number 4
Prepare to discuss your problem-solving abilities, especially in high-pressure situations. Think of examples where you effectively handled guest requests or resolved issues within your team, as this is crucial for a Housekeeping Supervisor role.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Housekeeping Supervisor, focusing on your leadership skills and attention to detail. Use specific examples that demonstrate your ability to manage a team and ensure guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention your experience in luxury or 5-star hotels if applicable, and explain how you can contribute to the exceptional guest experiences at Dorchester Collection.
Highlight Relevant Skills: In your application, emphasise essential skills such as effective time management, customer service excellence, and problem-solving abilities. These are crucial for a Housekeeping Supervisor and will make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for the role you’re applying for.
How to prepare for a job interview at Hotel Bel-Air
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or improved team performance.
✨Highlight Attention to Detail
Attention to detail is crucial in housekeeping. Be ready to discuss specific instances where your keen eye for detail made a difference in guest satisfaction or operational efficiency. This will show that you understand the importance of maintaining high standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle special guest requests. Think of scenarios where you had to think on your feet and provide exceptional service, as this will reflect your capability to meet guest needs effectively.
✨Demonstrate Your Customer Service Skills
Excellent customer service is key in this role. Be prepared to share examples of how you've gone above and beyond for guests in the past. This will illustrate your commitment to delivering extraordinary experiences, aligning with the company's values.
