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- Tasks: Join us as a Night Luggage Porter, managing luggage and assisting guests with a smile.
- Company: Jumeirah is a luxury hospitality leader with stunning properties worldwide, including the iconic Burj Al Arab.
- Benefits: Enjoy competitive pay, extra holidays, wellness benefits, and discounts on food and spa treatments.
- Why this job: Be part of a prestigious hotel, gain valuable experience, and work in a vibrant, supportive environment.
- Qualifications: Must have a UK driving license and at least 1 year in luxury hospitality with strong customer service skills.
- Other info: Flexible overnight shifts required; enjoy social events and ongoing training opportunities.
The predicted salary is between 24000 - 36000 £ per year.
About Jumeirah and the hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia, and Africa. Since 1999, Jumeirah has been renowned for luxury hospitality, starting with the iconic Jumeirah Burj Al Arab. The brand is known for beachfront resorts, city hotels, and luxury residences worldwide, offering distinctive experiences and warm service.
Located in Knightsbridge, London, Jumeirah Carlton Tower features 186 guestrooms, including 87 with balconies, and the city's largest naturally lit rooftop swimming pool at The Peak health club and spa. The hotel also offers access to private Cadogan Gardens and the Italian restaurant La Maison Ani.
About the Job:
We are seeking a Night Luggage Porter to join Jumeirah Carlton Tower. Key responsibilities include:
- Tidying the luggage area and Concierge desk as required.
- Managing the main telephone switchboard when needed.
- Handling requests at the Concierge desk professionally and courteously.
- Assisting in hotel security by reporting suspicious persons or activities to the Night Manager.
- Preparing proper handovers for the morning shift.
- Delivering extra beds, turndown beds, and cleaning rooms as requested by the Night Manager.
- Parking cars safely and issuing correct dockets with complete details.
- Preparing Banqueting Boards and guiding guests to functions.
- Being aware of work schedules and providing adequate notice for absences.
- Reporting incidents, complaints, suspicious persons, or hazards immediately.
About you:
The ideal candidate will have:
- A UK driving license.
- At least 1 year of experience in a similar role within luxury hospitality.
- Strong customer service skills, capable of providing personalized and professional service.
- Knowledge of luggage handling procedures and proper lifting techniques.
- Ability to work independently and manage multiple tasks efficiently.
- Flexibility to work overnight shifts, including weekends and holidays.
About the Benefits:
In addition to generous F&B benefits and hotel discounts worldwide, the role offers:
- Competitive salary plus service charge.
- Extra holidays for milestone birthdays.
- Life insurance, wellness benefits, and employee assistance programs.
- Discounts on F&B and Spa treatments, uniform dry cleaning, meals on duty, and more.
- Additional benefits such as a taxi service after hours, social events, ongoing training, and various schemes like cycle, transfer, and eye tests.
Service Milestones:
- 3 Months: Sick Pay, Travel Card Loan, Guest Life Stay.
- 6 Months: Hotel discounts, cycle and transfer schemes, eye tests, dental cashback.
- 1 Year: External transfer scheme.
- 2 Years: Pension contributions, income protection.
If this sounds like the perfect role for you, apply now!
Night Luggage Porter - Concierge - Jumeirah Carlton Tower employer: Jumeirah Carlton Tower
Contact Detail:
Jumeirah Carlton Tower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Luggage Porter - Concierge - Jumeirah Carlton Tower
✨Tip Number 1
Familiarise yourself with the Jumeirah brand and its values. Understanding their commitment to luxury hospitality will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Highlight any previous experience in luxury hospitality, especially roles that involved customer service or luggage handling. Be ready to share specific examples of how you provided exceptional service in past positions.
✨Tip Number 3
Prepare to discuss your ability to work independently and manage multiple tasks, as this role requires efficiency during night shifts. Think of scenarios where you've successfully juggled responsibilities in a fast-paced environment.
✨Tip Number 4
Since the role involves working overnight shifts, be ready to explain your flexibility and willingness to adapt to different schedules. Mention any previous experience working nights or weekends to show you're prepared for the demands of the job.
We think you need these skills to ace Night Luggage Porter - Concierge - Jumeirah Carlton Tower
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Luggage Porter. Familiarise yourself with the key tasks mentioned in the job description, such as managing the luggage area and providing excellent customer service.
Tailor Your CV: Highlight your relevant experience in luxury hospitality, especially any roles that involved customer service or luggage handling. Make sure to include specific examples that demonstrate your skills and how they align with the requirements of the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Jumeirah's values. Mention why you are particularly interested in this role and how your background makes you a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at Jumeirah Carlton Tower
✨Showcase Your Customer Service Skills
As a Night Luggage Porter, you'll be interacting with guests regularly. Be prepared to share examples of how you've provided excellent customer service in previous roles, especially in luxury hospitality settings.
✨Demonstrate Knowledge of Luggage Handling
Familiarise yourself with proper luggage handling procedures and lifting techniques. During the interview, mention any relevant experience you have and how you ensure safety and efficiency in your work.
✨Highlight Your Flexibility
This role requires working overnight shifts, including weekends and holidays. Be ready to discuss your availability and willingness to adapt to the hotel's needs, showcasing your commitment to the job.
✨Prepare for Situational Questions
Expect questions about how you would handle specific situations, such as dealing with difficult guests or reporting suspicious activities. Think through your responses in advance to demonstrate your problem-solving skills and professionalism.
