Community Associate - 625 Mass Ave

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

As a Community Associate, you will be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team. Your work will help WeWork achieve the following:

• Build a welcoming and collaborative community environment amongst our members through events and building relationships between members.
• Ensure that your building is fully operational and processes are running efficiently.
• Drive growth and promotion of WeWork-provided service offerings.
• Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.

In this role, you’ll:

• Front Desk Management: Cover the front desk during the building’s set business hours and be an on-site point of contact. Greet members and guests with a warm and welcoming demeanor. Ensure all visiting guests are in accordance with WeWork's guest policy. Learn the names of members and guests to facilitate the sense of community. Anticipate member and guest needs. Keep the front desk clean and organized. Notify members of any food deliveries and couriers. Answer questions from members and guests related to the building.
• Events and Membership Engagement: Provide feedback on programming types and evaluate events based on attendance and satisfaction. Celebrate members’ successes and milestones. Distribute necessary info to promote events. Ensure building-specific operational requirements are met for each event. Input notes about members. Identify opportunities to connect members with each other. Know and recommend local services. Engage members on the WeWork member network. Communicate updates on building issues.
• Building Operations and Management: Receive, process, sort, and organize all mail. Keep the mailroom organized and clean. Investigate and resolve lost packages. Track and organize keys collected and distributed. Manage keycard stock. Review location and usage of emergency equipment. Provide support for an automated coffee machine.

We’d love to hear from you if you meet the qualifications below:

• College graduate with a four-year degree preferred, but not required.
• Customer service and/or sales experience a plus.
• Must have strong verbal and written communication skills.
• Outstanding interpersonal and multitasking skills.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for entrepreneurial communities and understanding of WeWork’s mission and values.
• Proficient in basic computer skills.

Compensation & Benefits:

• Base Pay: $21 - $23 per hour.
• Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role.
• Benefits: Full-time employees are eligible for comprehensive benefits including 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance.

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. WeWork is proud to be an Equal Employment Opportunity employer.