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For Companies At a Glance
- Tasks: Support field engineers by resolving technical issues quickly and effectively.
- Company: Join Kelly Group, a leader in network solutions with over 40 years of experience.
- Benefits: Enjoy competitive salary, 28 days holiday, pension scheme, and career progression.
- Why this job: Be part of a dynamic team that values innovation and customer service.
- Qualifications: Strong telecoms background, excellent communication skills, and problem-solving mindset required.
- Other info: We welcome applications from all qualified individuals, promoting an inclusive culture.
The predicted salary is between 36000 - 60000 £ per year.
The Kelly Group is seeking a Technical Support Engineer to join our team in St Helens. In this role, you will support our field-based Install (CAD and CED) engineers by resolving technical issues promptly to prevent delays in critical work.
Role
- Providing real-time technical support via phone or video calls to assist field engineers in resolving issues that may delay installation work.
- Analyzing and validating network issues using specialized network mapping software to find effective solutions.
- Troubleshooting technical faults and offering immediate support to minimize work disruptions.
- Facilitating clear and effective communication between office-based and field engineers.
What We’re Looking For
- Extensive knowledge of telecom networks, including Overhead (OH) and Underground (UG) networks, preferably fibre optic.
- Excellent communication skills, capable of explaining technical issues clearly to field engineers.
- Basic computer skills, including familiarity with network mapping software and troubleshooting tools.
- A problem-solving mindset, able to think quickly and find solutions under pressure.
What’s on Offer
- Competitive PAYE Salary
- 28 days paid annual holiday
- Company Pension scheme
- Cycle to work scheme
- Excellent career progression opportunities
About Kelly Group
Founded in 1985, Kelly Group has evolved from supporting the UK cable television market to providing comprehensive network solutions across various industries including telecommunications, rail, metro, highways, and fleet. With over 40 years of experience, we are committed to customer service and innovation, delivering end-to-end network services through our extensive operational network and dedicated workforce. Our workforce of approximately 3,500 employees operates across 40+ centers nationwide, supported by 4 training hubs and a fleet of over 2,500 vehicles. We prioritize safety, training, career development, and a fair, inclusive culture. Kelly Group is an equal opportunity employer, welcoming applications from all qualified individuals regardless of age, disability, gender, race, religion, or other protected characteristics.
If you have the required experience and wish to advance your career with a reputable telecommunications contractor, we encourage you to apply.
Technical Support employer: Kelly Group
Contact Detail:
Kelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support
✨Tip Number 1
Familiarise yourself with the specific telecom networks mentioned in the job description, especially fibre optic systems. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice explaining technical concepts in simple terms. Since you'll be communicating with field engineers, being able to break down complex issues will showcase your communication skills and problem-solving mindset.
✨Tip Number 3
Get hands-on experience with network mapping software if you haven't already. Familiarity with these tools can set you apart from other candidates and show that you're proactive about your technical skills.
✨Tip Number 4
Prepare for situational questions that assess your ability to think quickly under pressure. Think of examples from your past experiences where you've successfully resolved technical issues or supported colleagues in challenging situations.
We think you need these skills to ace Technical Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Technical Support Engineer position. Tailor your application to highlight relevant experience in telecom networks and technical support.
Highlight Relevant Skills: Emphasise your knowledge of telecom networks, especially fibre optic systems, and your problem-solving abilities. Use specific examples from your past experiences to demonstrate how you've successfully resolved technical issues.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the role. Mention your communication skills and ability to work under pressure, as these are crucial for supporting field engineers effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kelly Group
✨Know Your Telecoms
Brush up on your knowledge of telecom networks, especially fibre optic systems. Be prepared to discuss specific challenges you might face in the field and how you would resolve them.
✨Communicate Clearly
Since you'll be supporting field engineers, practice explaining technical issues in simple terms. Clear communication is key, so think about how you can convey complex ideas effectively.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you've successfully troubleshot technical issues under pressure. Highlight your ability to think quickly and find effective solutions.
✨Familiarise Yourself with Tools
Make sure you're comfortable with network mapping software and troubleshooting tools. If possible, review any relevant software before the interview to show your readiness for the role.
