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- Tasks: Support users on a bespoke ERP system and troubleshoot issues.
- Company: Join a global manufacturing and engineering firm with a strong team culture.
- Benefits: Receive full training, enjoy flexible working, and gain valuable experience.
- Why this job: Perfect for those seeking a fast-paced environment with opportunities for growth.
- Qualifications: Open to all; communication skills and a driving licence are essential.
- Other info: Ideal for fresh minds ready to learn and adapt in a dynamic setting.
The predicted salary is between 28800 - 42000 £ per year.
We are looking for somebody with experience in a similar field; however, ideally, we would like somebody with a fresh and open mind to the duties involved in this role. As our internal systems are bespoke and full training would be necessary anyway, this role would be suited to somebody with no preconception of how it should be done or specific expectations. The role could require travel to different sites, so a full driving licence would be required.
Skills:
- Flexible problem solving and analysis
- Ability to communicate on a technical and non-technical level with different departments/management levels
- Ability to write SQL queries to help troubleshoot issues is desirable but not essential
- Self-management skills are essential
- Resilient yet personable character
Responsibilities:
- Support end users on our industry-specific ERP system
- Full training will be provided on the operation of the company software and internal systems
- Troubleshooting end user and data issues
- Understand business flows and flow of data through an ERP system
- Documenting user procedures and manuals used for end user support specific to department/function
This is an opportunity to join a global manufacturing and engineering firm with multiple sites UK wide. The IT Department is a global department with technicians and support based at most sites. That said, the work is shared, and IT deals with issues from all sites (nobody is allocated their own site); therefore, a great deal of communication skills and flexibility is required. The UK business currently employs around 350-400 employees with an average service history of 12 years. Sheffield has around 100-150 staff and the average length of service here is 11 years.
Application Support - Bespoke ERP Software - Training Provided REF 1028 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support - Bespoke ERP Software - Training Provided REF 1028
✨Tip Number 1
Familiarise yourself with ERP systems, even if you haven't worked with them before. Understanding the basics of how these systems operate will give you a head start and show your enthusiasm for the role.
✨Tip Number 2
Brush up on your communication skills. Since you'll be interacting with various departments, practice explaining technical concepts in simple terms to ensure everyone understands, regardless of their technical background.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of past challenges you've faced and how you overcame them. This will highlight your resilience and adaptability, which are key traits for this fast-paced environment.
✨Tip Number 4
If you have the opportunity, learn some basic SQL. Even though it's not essential, having a grasp of SQL queries can set you apart from other candidates and show your willingness to go the extra mile.
We think you need these skills to ace Application Support - Bespoke ERP Software - Training Provided REF 1028
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in application support or similar roles. Emphasise your problem-solving skills and ability to communicate effectively with both technical and non-technical teams.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your willingness to learn and adapt, as well as your flexibility and resilience in fast-paced environments.
Showcase Communication Skills: Since the role requires strong communication skills, consider including examples of how you've successfully communicated complex information to different audiences in previous roles.
Highlight Self-Management Abilities: Given that the IT manager is based in the US, it's important to demonstrate your self-management skills. Provide examples of how you've managed your time and responsibilities independently in past positions.
How to prepare for a job interview at Interface Recruitment UK
✨Show Your Flexibility
Since the role requires a flexible approach to problem-solving, be prepared to discuss examples from your past where you've adapted to changing situations or requirements. Highlight your willingness to learn and embrace new challenges.
✨Communicate Clearly
Given the need to communicate with both technical and non-technical staff, practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to tailor your communication style to suit different audiences.
✨Emphasise Your Resilience
The environment is fast-paced and can be challenging. Share experiences that showcase your resilience and ability to handle pressure. This will help convey that you are well-suited for the dynamic nature of the role.
✨Prepare for Technical Questions
While SQL skills are desirable but not essential, it’s beneficial to brush up on basic SQL concepts. Be ready to discuss how you would approach troubleshooting issues, even if you don't have extensive experience with SQL queries.
