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- Tasks: Support users on a bespoke ERP system and troubleshoot issues.
- Company: Join a global manufacturing and engineering firm with a collaborative IT department.
- Benefits: Receive full training, enjoy a dynamic work environment, and develop valuable skills.
- Why this job: Perfect for those seeking a fast-paced role with opportunities for growth and learning.
- Qualifications: Experience in a similar field is preferred, but an open mind is essential.
- Other info: Travel to different sites may be required; a full driving licence is necessary.
The predicted salary is between 24000 - 36000 £ per year.
This is an opportunity to join a global manufacturing and engineering firm with multiple sites UK wide. The IT Department is a global department with technicians and support based at most sites. That said, the work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around 350-400 employees with an average service history of 12 years. Sheffield has around 100-150 staff and the average length of service here is 11 years.
Role Purpose: To support end users on our industry specific ERP system. The system is totally bespoke and so full training will be provided.
- Training on full operation of the company software and internal systems
- Troubleshooting end user and data issues
- Understand business flows and flow of data through an ERP system
- Documenting user procedures and manuals used for end user support specific to department / function.
Skills:
- Flexible
- Problem solving and analysis
- Ability to communicate on a technical and non-technical level with different departments / management levels.
- Ability to write SQL queries to help troubleshoot issues is desirable but not essential.
The IT manager is based in the US, therefore self-management skills are essential. The environment is fast-paced and not for the faint-hearted, so a resilient yet personable character would be the ideal fit for this role.
Experience: We are looking for somebody with experience in a similar field; however, ideally, we would like somebody with a fresh and open mind to the duties involved in this role. As our internal systems are bespoke and full training would be necessary anyway, this role would be suited to somebody with no preconception of how it should be done or specific expectations. The role could require travel to different sites, so a full driving licence would be required.
Application Support - Bespoke ERP Software - Sheffield - Training Provided employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support - Bespoke ERP Software - Sheffield - Training Provided
✨Tip Number 1
Brush up on your communication skills! Since this role requires a lot of interaction with different departments, being able to convey technical information in a clear and friendly manner will set you apart. Practice explaining complex concepts in simple terms.
✨Tip Number 2
Familiarise yourself with ERP systems, even if it's not the exact one used by the company. Understanding how data flows through these systems can give you a head start. Look for online resources or tutorials that cover the basics of ERP functionalities.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully resolved issues, especially in a fast-paced environment. Be ready to discuss these during any interviews or conversations.
✨Tip Number 4
Demonstrate your flexibility and willingness to learn. Since the role involves bespoke software and training will be provided, expressing your eagerness to adapt and grow within the company will resonate well with the hiring team.
We think you need these skills to ace Application Support - Bespoke ERP Software - Sheffield - Training Provided
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support or similar roles. Emphasise your communication skills and any technical abilities, even if they are not directly related to ERP systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your flexibility and problem-solving skills, and how you can adapt to a fast-paced environment. Be sure to convey your willingness to learn and grow within the role.
Showcase Relevant Skills: If you have experience with SQL queries or troubleshooting, make sure to include specific examples in your application. Even if you lack direct experience, highlight your ability to learn quickly and your open-minded approach to new challenges.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that requires strong communication skills.
How to prepare for a job interview at Interface Recruitment UK
✨Show Your Communication Skills
Since the role requires a lot of communication across different departments, be prepared to demonstrate your ability to convey technical information in a clear and concise manner. Think of examples from your past experiences where you successfully communicated complex ideas to non-technical colleagues.
✨Emphasise Flexibility and Adaptability
The environment is fast-paced and requires a flexible mindset. Be ready to discuss how you've adapted to changing situations in previous roles. Highlight any experiences where you had to quickly learn new systems or processes.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've approached troubleshooting in the past. Discuss your thought process when faced with a problem and how you arrived at a solution, especially in a technical context.
✨Express Willingness to Learn
Since full training will be provided for the bespoke ERP system, show enthusiasm for learning new skills. Talk about your eagerness to embrace new challenges and how you approach learning in a professional setting.
