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- Tasks: Join our IT Support team to provide top-notch technical assistance and customer service.
- Company: A well-established medical business in West Yorkshire with over 100 years of experience.
- Benefits: Enjoy 20 days holiday, a pension scheme, discounts, free parking, and an on-site food hub.
- Why this job: Perfect for tech enthusiasts wanting to grow their skills in a supportive and dynamic environment.
- Qualifications: No formal qualifications required; experience in IT support and Microsoft skills preferred.
- Other info: Long service rewards and opportunities for personal development are available.
The predicted salary is between 28000 - 42000 £ per year.
Pension / 20 Days Holidays / Discounts / On-site Food Hub / Free Parking
Region: West Yorkshire
Description
Education Requirements: none required - qualifications and experience preferred
Experience Requirements: see below
Industry: Health related Manufacturing
Qualifications: Ideally Microsoft
Skills: see below
Holidays = 20 days + Statutory Bank Holidays
Long service = Annual leave will increase by 1 day per year until a max of 26 days. An additional 2 days at 10 years service, certificate and plaque. A gift voucher at 20 years + certificate + plaque
Employee of the Year awards = award ceremony, exclusive meal, plaque + bonus
Parking = there is parking at our HQ, CCTV monitored with 6 to 8 EV bays
Food = Hub for hot & cold food and drinks, relaxed meetings (covid depending)
Pension = Standard auto enrolment contributions.
Rewards = Employee rewards system from Reward Gateway which can give discounts on many shops, cinemas, gyms, restaurants, vouchers etc.
Bike to work scheme
Specification: We have an opening in our IT Support department for an IT Support Technician working at a 1st or 2nd line level. This role is ideal for an IT Support engineer with experience in network and storage infrastructure, looking to develop your first/second line skills. The ideal candidate will have previous experience in IT Support/Helpdesk with solid Customer Service experience and preferably be Microsoft certified.
Responsibilities:
- Provide technical support, answering support queries either onsite or via phone or email.
- Maintain a high degree of customer service for all support queries.
- Take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member.
- Log all calls on the call logging system and maintain full documentation.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Support users in the use of Computer equipment by providing necessary training and advice.
- Support and aid the development of less senior members of the team.
- Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Leader.
- Manage workloads and notify the IT Project & Support Team Leader when KPI/Targets are going to be breached.
- Allocate more complex service issues to the relevant IT Support team member.
- Raise any security concerns to the IT Project & Support Team Leader.
- Maintain reports and logs in line with departmental policy.
- Obtain quotes and process orders in line with departmental policy.
- Setting up and configuring new laptops and desktops.
- Installing authorised software to laptops and desktops.
- Configure/maintain computer systems, networks and peripherals as instructed.
- If required, undertake trips to other sites - mostly local (and maintain a valid UK driving licence) - Vehicle will be provided.
- Keep abreast of IT Trends and engage with IT Project & Support Team Leader to develop personal development plans.
- Any other duties as requested by the IT Project & Support Team Leader.
Skills beneficial to the role:
- ITIL Certified
- Must hold a valid UK driving licence
- Active Directory user and computer administration
- Windows desktop and Windows Server administration
- Microsoft 365 and Microsoft Azure experience, including Exchange Online, SharePoint Online and Microsoft Teams
- General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi
- Experienced with hardware troubleshooting across a range of devices.
- Exceptional Customer Service skills with good telephone manner
- Proven experience working within IT service delivery
- Excellent troubleshooting and problem-solving skills
- Excellent ability to transfer knowledge within a team
IT Support Analyst - South Leeds - Medical Biz Est. 100+ Years REF 1096 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst - South Leeds - Medical Biz Est. 100+ Years REF 1096
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and Active Directory. Having hands-on experience or even just a solid understanding of these platforms can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during any interactions with us. Since this role requires exceptional customer service, be prepared to share examples of how you've successfully resolved user issues in the past.
✨Tip Number 3
Network with current or former employees of our company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the IT Support Analyst role, which can help you tailor your approach.
✨Tip Number 4
Stay updated on the latest IT trends and developments, especially in health-related technology. Showing that you're proactive about learning and adapting can impress us during interviews and discussions.
We think you need these skills to ace IT Support Analyst - South Leeds - Medical Biz Est. 100+ Years REF 1096
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles involving customer service and technical troubleshooting. Mention specific skills like Microsoft 365, Active Directory, and any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to provide excellent customer service. Use examples from your past experiences to demonstrate how you can contribute to the team.
Highlight Relevant Skills: In your application, emphasise your technical skills such as network administration, Windows desktop/server experience, and any ITIL certification. Make sure to mention your problem-solving abilities and your proactive approach to user issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your Customer Service Skills
As an IT Support Analyst, exceptional customer service is key. Be prepared to share examples of how you've successfully resolved user issues in the past, demonstrating your ability to communicate effectively and empathetically.
✨Familiarise Yourself with Relevant Technologies
Make sure you brush up on Microsoft 365, Azure, and general network administration. Being able to discuss your experience with these technologies will show that you're well-prepared for the role and understand the tools you'll be using.
✨Prepare for Technical Questions
Expect questions that test your troubleshooting skills and knowledge of IT support processes. Practise explaining your thought process when diagnosing and resolving technical issues, as this will demonstrate your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, ongoing projects, or the company's approach to IT support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
