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- Tasks: Engage with customers, provide excellent service, and maintain store standards.
- Company: Join Cotswold Outdoor, a leading UK outdoor retailer promoting sustainability.
- Benefits: Enjoy flexible zero-hour contracts, competitive pay, discounts, and holiday options.
- Why this job: Be part of a passionate team, learn about the outdoors, and make a positive impact.
- Qualifications: Great communication skills, organisational abilities, and a willingness to learn.
- Other info: Applications from all backgrounds are encouraged; diversity is celebrated here.
Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UKs largest outdoor retailers as a Sales Assistant - Customer Advisor.
As part of the Cotswold Outdoor Group, Cotswold Outdoor is joined by Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!
Please note this role is a zero hour contract working a variety of shifts. We recognise the significance of maintaining a healthy work-life balance. That’s why our zero-hour contracts are designed to accommodate your diverse commitments, catering to students, parents, or anyone seeking additional flexibility.
How will you make an impact?
- Creating a premium and inclusive shopping experience by connecting with our customers to understand their specific needs and wants.
- Modelling the company values, taking pride in your store, and working collectively to create an outstanding customer experience.
- Participating in training opportunities presented by our in-house development team and external brands to develop and maintain your product knowledge as well as building on your existing skills.
- Maintaining an excellent shopping and working environment by adhering to shop and stockroom standards.
- Identifying opportunities for add-on sales.
You’ll fit right in if...
- You’re passionate about providing excellent customer service.
- You have great communication skills.
- You’ve got strong organisational skills with the ability to multi-task.
- You’re willing to learn about all things outdoors.
What’s in it for you?
Colleagues make a company, so we believe in offering a total reward package that’s more than just base salary. As part of our team you’ll receive:
- Base salary of £12.21 per hour (£10.24 per hour for under 21's).
- Bonus of up to £750 per annum (in proportion with hours worked).
- 40-60% discount across our range of products.
- Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday.
- Company pension scheme.
- Access to Perkbox, allowing you to save money all year round.
Although our zero-hour contracts provide flexibility to work varying hours each week, our rotas are published 4 weeks in advance and we ask that you confirm your availability in line with this. There is no commitment to work every week, but you will need to work regularly to remain an active colleague and be offered work.
Applications from all genders and backgrounds encouraged. We aim to be an inclusive employer, where difference is celebrated, respected, and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing.
This advert may close early if sufficient applications are received. Your application will be held in our recruitment database and processed in line with our privacy policy, visible on our website.
Sales Assistant (Customer Advisor) employer: Cotswold Outdoor Group
Contact Detail:
Cotswold Outdoor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant (Customer Advisor)
✨Tip Number 1
Familiarise yourself with the brands and products that Cotswold Outdoor offers. Being knowledgeable about their range will not only impress during your interview but also help you connect with customers effectively.
✨Tip Number 2
Show your passion for outdoor activities! Whether it's hiking, running, or skiing, sharing your personal experiences can demonstrate your enthusiasm and make you a relatable candidate for the role.
✨Tip Number 3
Prepare to discuss how you would create an inclusive shopping experience. Think of examples where you've provided excellent customer service or resolved issues, as this aligns with the company's values.
✨Tip Number 4
Be ready to talk about your flexibility and availability. Since this is a zero-hour contract, emphasising your willingness to adapt to various shifts can set you apart from other candidates.
We think you need these skills to ace Sales Assistant (Customer Advisor)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you demonstrated strong communication skills and a passion for outdoor activities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Cotswold Outdoor Group and how your values align with theirs, especially regarding sustainability.
Showcase Your Skills: In your application, clearly outline your organisational skills and ability to multi-task. Provide examples of how you've successfully managed multiple responsibilities in past roles or experiences.
Highlight Your Passion for the Outdoors: Express your interest in outdoor activities and how it relates to the job. Mention any personal experiences or knowledge about outdoor products that could enhance your ability to connect with customers.
How to prepare for a job interview at Cotswold Outdoor Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Your Communication Skills
During the interview, focus on showcasing your communication skills. Practice active listening and be prepared to answer questions clearly and concisely. This will help you connect with the interviewer and demonstrate your ability to engage with customers.
✨Highlight Your Organisational Skills
Since the role requires strong organisational skills and the ability to multi-task, come prepared with examples of how you've successfully managed multiple responsibilities in previous roles or situations. This will show that you're capable of handling the demands of the job.
✨Express Willingness to Learn
The company values continuous learning, so be sure to convey your eagerness to learn about outdoor products and services. Mention any relevant interests or experiences that demonstrate your commitment to expanding your knowledge in this area.
