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- Tasks: Provide top-notch IT support to users and clients, troubleshooting hardware and software issues.
- Company: Join Simpson Thacher & Bartlett LLP, a leading international law firm with a global presence.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive, diverse workplace culture.
- Why this job: Be part of a dynamic team that values collaboration and empowers you to thrive in your career.
- Qualifications: 3+ years in professional services, strong knowledge of Microsoft Office and legal applications required.
- Other info: Opportunity for growth and involvement in exciting projects within a prestigious firm.
The predicted salary is between 36000 - 60000 £ per year.
Department: Information Technology
Location: London
The firm Simpson Thacher & Bartlett LLP is one of the world’s leading international law firms. The Firm was established in 1884 and has more than 1,000 lawyers. Headquartered in New York with offices in Beijing, Brussels, Hong Kong, Houston, London, Los Angeles, Luxembourg, Palo Alto, São Paulo, Tokyo and Washington, D.C., the Firm provides coordinated legal advice and transactional capability to clients around the globe.
Description/Job Summary
With the continued growth within STB the requirements are to onboard an additional IT User Support Specialist to the London IT OTS team. To achieve this the role requires white glove support to all STB users and its clients by ensuring that all IT services and equipment is supported and maintained to the highest standard. The IT USS will be expected to do multiple tasks including but not limited to 1st, 2nd & elements of 3rd line support, Project work, Travel and potential OOH support. Helping to identify trends, issues and problems and to work with the team in escalating these issues appropriately.
Responsibilities/Duties
- Provide support, assistance to users & clients via email, telephony or in person.
- Ability to support senior users and clients in stressful environments.
- Ensure that all incidents, requests and problems are actioned within the agreed SLA.
- Escalate calls to the appropriate teams within a timely manner as and when required.
- Ability to provide support for both windows and IOS devices including laptops, tablets and mobiles.
- Responsible for troubleshooting a wide variety of Hardware and Software issues.
- Ability to take ownership and accountability with projects and workload.
- Help maintain all stock levels and update asset register.
- Accountable for installs, moves & changes.
- Working with the IT training team to highlight training needs for users.
- Provide key updates/milestones during team meeting for all projects that your assigned to.
- Any other ad-hoc duties/projects as required by the Senior London IT Team.
Required Skills
- Previous professional services experience ideally Legal, minimum of 3 years.
- Excellent knowledge of Microsoft office suite, preferably Office 365.
- Experience in supporting legal applications such as iManage, InTapp, Litera, minimum of 3 years.
- Previous ITSM tool knowledge such as ServiceNow.
- Ability to work under pressure when required.
- Excellent communication skills both written and verbal.
- Ability to manage workload and assist team members when required.
- White glove support for all VIP users is essential.
Details Salary and Benefits: Competitive Hybrid: Monday-Thursday in office, ability to WFH on Fridays.
Simpson Thacher is committed to ensuring that everyone can reach their full potential, irrespective of background, identity, or circumstance. We know that we are at our best when we bring together diverse experiences and perspectives. This is why we are focused on fostering a collegial environment which maximises collaboration, empowering every individual to thrive and succeed.
IT User Support Specialist employer: Simpson Thacher & Bartlett LLP
Contact Detail:
Simpson Thacher & Bartlett LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT User Support Specialist
✨Tip Number 1
Familiarise yourself with the specific IT tools and software mentioned in the job description, such as iManage and ServiceNow. Having hands-on experience or knowledge of these applications will give you a significant edge during the interview process.
✨Tip Number 2
Highlight your experience in providing 'white glove' support, especially to senior users. Prepare examples of how you've successfully managed high-pressure situations while maintaining excellent service standards.
✨Tip Number 3
Research Simpson Thacher & Bartlett LLP and their culture. Understanding their commitment to diversity and collaboration can help you tailor your responses in interviews, showing that you align with their values.
✨Tip Number 4
Network with current or former employees of the firm on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specifics of the IT User Support Specialist role, which can be invaluable during your application process.
We think you need these skills to ace IT User Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in professional services or legal environments. Emphasise your skills in Microsoft Office 365 and any legal applications you've worked with.
Craft a Strong Cover Letter: Write a cover letter that showcases your ability to provide 'white glove' support. Mention specific examples of how you've handled stressful situations or provided exceptional service to senior users.
Highlight Technical Skills: Clearly list your technical skills, especially your experience with ITSM tools like ServiceNow and your ability to troubleshoot both Windows and iOS devices. This will demonstrate your capability to meet the job requirements.
Showcase Communication Skills: Since excellent communication is crucial for this role, include examples in your application that illustrate your written and verbal communication skills, particularly in high-pressure situations.
How to prepare for a job interview at Simpson Thacher & Bartlett LLP
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Office Suite, especially Office 365, and any legal applications like iManage or InTapp. Be prepared to discuss specific examples of how you've supported these tools in previous roles.
✨Demonstrate Your Problem-Solving Ability
Prepare to share instances where you've successfully troubleshot hardware and software issues. The interviewers will be looking for your ability to think on your feet and resolve problems efficiently, especially under pressure.
✨Emphasise Your Communication Skills
Since the role involves providing white glove support to senior users, it's crucial to demonstrate your excellent communication skills. Practice articulating your thoughts clearly and confidently, both verbally and in writing.
✨Understand the Company Culture
Familiarise yourself with Simpson Thacher's commitment to diversity and collaboration. Be ready to discuss how you can contribute to a collegial environment and support your team members, showcasing your teamwork skills.
