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- Tasks: Build relationships, manage accounts, and ensure top-notch customer service in airline catering.
- Company: DO & CO is a luxury airline catering leader known for innovation and exceptional service.
- Benefits: Enjoy competitive salary, training, career growth, staff perks, and international travel opportunities.
- Why this job: Join a dynamic team focused on quality and customer satisfaction in a vibrant work culture.
- Qualifications: Experience in the airline industry or hospitality, strong communication skills, and data analysis proficiency.
- Other info: Immediate start available; we value diversity and inclusion in our workplace.
The predicted salary is between 36000 - 60000 £ per year.
Build robust and sustainable relationships within the Customer organisation, acting as an ambassador for the company and covering all aspects of group trading. Ensure customer expectations are met or exceeded through high-quality customer service and compliance. Support the implementation and communication of account plans and activities. Attend relevant meetings with clients, acting as an interface between internal functions such as operations, health and safety, menu development, and senior management to drive continuous improvement and innovation. Use data effectively to inform decision-making and oversee customer audits with internal teams and clients. Manage inventory discussions bi-weekly with clients, ensuring timely distribution of instructions and responses to complaints or incidents. Assist in coordinating trials with clear objectives and success criteria, and monitor performance data against contractual KPIs, addressing trends and issues proactively.
Company Description: Our production unit offers top-tier luxury airline catering, focusing on quality, service, and an exquisite menu range designed to impress discerning passengers.
Qualifications:
- Strong airline industry or relevant experience (catering, logistics, retail, hospitality, operations)
- Account management/customer service experience
- Excellent interpersonal, presentation, and leadership skills
- Passion for customer service
- Basic Food Safety and Hygiene knowledge
- Strategic, commercial thinking with analytical skills
- Experience with data analysis and project management
- Proficient in Microsoft Office; experience with Paxia system desirable
- Excellent English communication skills
Additional Information: We offer a competitive salary, training, career development opportunities, staff benefits, and international travel prospects. We promote a positive work environment and are committed to diversity and inclusion. The company DO & CO is a global leader in hospitality and airline services, renowned for luxury, innovation, and exceptional service across various platforms including Formula 1, hotels, and airline catering. We value our staff’s dedication and strive to provide a memorable experience for our guests and team members alike.
Airline Operational Account Manager employer: Hosco
Contact Detail:
Hosco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airline Operational Account Manager
✨Tip Number 1
Network within the airline and catering industry. Attend industry events, join relevant online forums, and connect with professionals on LinkedIn to build relationships that could lead to job opportunities.
✨Tip Number 2
Familiarise yourself with the latest trends in airline catering and customer service. Being knowledgeable about current innovations and challenges in the industry will help you stand out during interviews.
✨Tip Number 3
Prepare to discuss your experience with data analysis and project management. Be ready to provide examples of how you've used data to drive decisions or improve customer satisfaction in previous roles.
✨Tip Number 4
Demonstrate your passion for customer service by sharing specific instances where you went above and beyond to meet client needs. This will show potential employers that you align with their commitment to high-quality service.
We think you need these skills to ace Airline Operational Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the airline industry, catering, or customer service. Use specific examples that demonstrate your account management skills and ability to meet customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your strategic thinking abilities. Mention how your previous experiences align with the responsibilities of the Airline Operational Account Manager role.
Highlight Data Analysis Skills: Since the role involves using data for decision-making, emphasise any experience you have with data analysis and project management. Provide examples of how you've used data to drive improvements in past roles.
Prepare for Interviews: If invited for an interview, prepare by researching DO & CO and their approach to luxury airline catering. Be ready to discuss how you would manage client relationships and handle inventory discussions effectively.
How to prepare for a job interview at Hosco
✨Know Your Customer
Before the interview, research the airline and its customer base. Understand their values, mission, and recent developments. This will help you demonstrate your commitment to building robust relationships and show that you can act as an effective ambassador for the company.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data in previous roles to inform decision-making. Highlight specific examples where your analytical skills led to improvements or innovations, especially in customer service or operational efficiency.
✨Demonstrate Your Interpersonal Skills
Since the role requires excellent interpersonal and leadership skills, think of examples from your past experiences where you successfully managed client relationships or led a team. Be ready to explain how you handle conflicts and ensure customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare to discuss how you would handle inventory discussions, manage complaints, or coordinate trials with clear objectives. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
