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- Tasks: Provide top-notch customer service and manage lobby flow at a busy veterinary clinic.
- Company: Join PetVet Care Centers, a leading network of over 420 veterinary hospitals across the U.S.
- Benefits: Enjoy flexible scheduling, career growth opportunities, and a supportive team culture.
- Why this job: Make a real impact by caring for pets and supporting their owners in a compassionate environment.
- Qualifications: High school diploma or GED required; excellent customer service and multitasking skills needed.
- Other info: This is an entry-level, full-time position with opportunities for advancement.
The predicted salary is between 36000 - 60000 £ per year.
Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Essential Functions
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
- Knowledge of clerical procedures and ability to organize files and records.
- Excellent customer service skills, providing courteous and prompt assistance.
- Accurate cash handling and cashiering abilities.
- Strong multitasking skills with attention to detail.
- Flexibility in scheduling, including weekends and holidays.
- Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
Receptionist / Customer Service Representative employer: PetVet Care Centers
Contact Detail:
PetVet Care Centers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Customer Service Representative
✨Tip Number 1
Familiarise yourself with the specific services and products offered by PetVet Care Centers. This knowledge will not only help you answer customer inquiries confidently but also demonstrate your genuine interest in the role during any interactions.
✨Tip Number 2
Practice your customer service skills in high-pressure situations. Role-playing scenarios with friends or family can prepare you for managing distressed pet owners and handling emergencies effectively, which is crucial for this position.
✨Tip Number 3
Get comfortable with practice management software. If you have access to similar systems, take some time to learn how they work. Being tech-savvy will give you an edge when it comes to data management and billing tasks.
✨Tip Number 4
Showcase your multitasking abilities in conversations. Be prepared to discuss examples from your past experiences where you successfully managed multiple tasks simultaneously, as this is a key requirement for the role.
We think you need these skills to ace Receptionist / Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Receptionist / Customer Service Representative position. Tailor your application to highlight relevant experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, clerical skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle high-stress situations.
Write a Compelling Cover Letter: In your cover letter, express your passion for animal care and customer service. Mention specific examples of how you've successfully managed customer interactions or resolved issues in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at PetVet Care Centers
✨Showcase Your Customer Service Skills
As a Receptionist/Customer Service Representative, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled difficult situations or calmed distressed customers in the past. This will demonstrate your capability to manage high-stress scenarios effectively.
✨Familiarise Yourself with the Company
Research PetVet Care Centers and understand their culture of care. Knowing about their commitment to pets and their owners will help you align your answers with their values during the interview, showing that you're genuinely interested in being part of their team.
✨Practice Multitasking Scenarios
The role requires strong multitasking skills. During the interview, be ready to discuss how you prioritise tasks and manage multiple responsibilities simultaneously. You might even want to practice answering questions while managing hypothetical scenarios to showcase your ability to think on your feet.
✨Prepare for Technical Questions
Since the position involves using practice management software, brush up on any relevant technical skills. Be prepared to discuss your experience with data management, billing, and cash handling, as these are key components of the job.
