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For Companies At a Glance
- Tasks: Engage with customers, share product knowledge, and ensure a fantastic shopping experience.
- Company: Join Foot Locker, a leading retailer in athletic sneakers and apparel.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and exclusive discounts.
- Why this job: Be part of a vibrant team, connect with fellow sneaker enthusiasts, and grow your skills.
- Qualifications: No prior experience needed; just bring your passion for customer service and athletic products.
- Other info: Flexible hours, including nights and weekends, with opportunities for development and internships.
Get AI-powered advice on this job and more exclusive features.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
7 The Libery Center
City
Romford
State/Province
UK
Postal Code
RM1–3RL
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Retail
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CX Team Member employer: Footlocker Inc
Contact Detail:
Footlocker Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also demonstrate your passion for the products, which is key for this role.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs.
✨Tip Number 3
Showcase your teamwork skills by participating in group activities or volunteer work. Highlighting your ability to collaborate effectively with others will be a great asset during the interview process.
✨Tip Number 4
Be prepared to discuss how you would handle various customer scenarios. Think of examples where you've resolved issues or provided excellent service, as this will demonstrate your capability to deliver an outstanding customer experience.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, express your enthusiasm for athletic sneakers and apparel. Share personal experiences that highlight your love for the products and how it translates into excellent customer service.
Highlight Relevant Experience: If you have retail experience, make sure to detail it in your CV. Focus on specific roles where you engaged with customers, resolved issues, or worked as part of a team to achieve sales goals.
Tailor Your CV: Customise your CV to reflect the skills and qualifications mentioned in the job description. Emphasise your ability to connect with customers, your flexibility in working hours, and your motivation to meet productivity goals.
Craft a Strong Cover Letter: Write a cover letter that complements your CV. Use it to elaborate on your customer engagement skills and your understanding of current trends in athletic products. Make it personal and engaging to stand out.
How to prepare for a job interview at Footlocker Inc
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they inspire you to engage with customers.
✨Demonstrate Excellent Communication Skills
Prepare to showcase your ability to start friendly conversations and adapt to different customer types. Practice asking open-ended questions that can help assess customer needs effectively.
✨Highlight Teamwork Experience
Since this role involves working as part of a team, be ready to discuss your previous experiences in collaborative environments. Share examples of how you contributed to a positive team dynamic.
✨Be Knowledgeable About Current Trends
Research the latest trends in athletic footwear and apparel before the interview. Being able to discuss current styles and products will demonstrate your commitment to providing an excellent customer experience.
