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- Tasks: Support store management by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive impact.
- Benefits: Enjoy flexible shifts, a vibrant team culture, and the chance to make a difference.
- Why this job: Be part of a brand that empowers communities and promotes ethical beauty.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience preferred.
- Other info: Open availability for evenings, weekends, and holidays is required.
The predicted salary is between 28800 - 43200 £ per year.
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role: With over 2,000 exciting products designed to suit every customer's preference, there’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we’re not just selling them an ideal, we’re actually helping communities build a better life too. As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Customer Consultant employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions with customers and show that you align with their vision.
✨Tip Number 2
Brush up on your product knowledge. Knowing the origins and benefits of the products will enable you to provide insightful recommendations to customers, making you a valuable asset to the team.
✨Tip Number 3
Practice your interpersonal skills. Engage in conversations with friends or family about beauty products to enhance your ability to build rapport with customers, which is crucial for a Customer Consultant role.
✨Tip Number 4
Be prepared to demonstrate your passion for beauty and retail. During any informal discussions or interviews, share your experiences and enthusiasm for the industry to show that you're genuinely interested in the role.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and social responsibility in your application.
Tailor Your CV: Emphasise your customer service experience and interpersonal skills. Use specific examples that demonstrate how you've successfully engaged with customers in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention any relevant experiences that reflect your ability to provide exceptional customer service and your enthusiasm for The Body Shop's products.
Showcase Your Availability: Clearly state your availability for evening, weekend, and holiday shifts in your application. This shows your flexibility and willingness to meet the company's needs.
How to prepare for a job interview at The Body Shop International Limited
✨Show Your Passion for Beauty
Make sure to express your genuine interest in beauty products and the retail industry during the interview. Share any personal experiences or stories that highlight your enthusiasm for ethical beauty and how it aligns with The Body Shop's values.
✨Demonstrate Strong Interpersonal Skills
Prepare to showcase your ability to build rapport with customers. Think of examples from previous roles where you successfully engaged with customers, resolved issues, or provided exceptional service. This will illustrate your customer service experience effectively.
✨Know the Brand and Its Values
Research The Body Shop’s history, values, and commitment to ethical practices. Be ready to discuss how these principles resonate with you and how you can contribute to their mission of being a force for good in the beauty industry.
✨Be Ready for Scenario Questions
Anticipate questions that may ask how you would handle specific customer situations on the shop floor. Prepare thoughtful responses that demonstrate your problem-solving skills and ability to provide exceptional customer service while upholding company policies.
