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- Tasks: Support patient flow in the Chemotherapy Day Unit with various administrative duties.
- Company: Join London North West University Healthcare NHS Trust, serving nearly one million people.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic setting.
- Qualifications: GCSEs in Maths and English; NVQ level 3 in customer care preferred.
- Other info: Experience in healthcare administration and patient systems is essential.
The predicted salary is between 29176 - 30225 £ per year.
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
St Mark’s Hospital: an internationally renowned specialist centre for bowel disease.
Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
An exciting opportunity has arisen within the Chemotherapy Day Unit Department for a highly efficient administrator who can support the patient flow through the Day Unit. We are looking for an individual who is flexible and enthusiastic as well as being resourceful. You will be able to support the day unit with a range of administrative duties which include admissions, discharges, waiting list entries on CERNER and manage new referrals to the service which includes booking appointments etc.
You will need to have experience of managing all office based administration, including effective and appropriate letter skills. Possess excellent customer services skills including telephone and face to face contact with service users. You should have the ability to think calmly and logically under pressure and have a positive attitude to maintaining high standards at all times. You will be quick to learn, be able to work as part of a team and also possess the ability to work unsupervised using your own initiative. If you have proven experience of working under pressure, this busy fast paced role could be the job for you.
The chemotherapy service administrator is an integral member of the Macmillan Chemotherapy Unit Team. Working under the supervision of the Senior Sister the post holder will coordinate all administrative aspects of the day care service including data collection, reception and clerical duties.
Main duties of the job:
- To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience.
- To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals.
- To schedule all chemotherapy treatment on the Chemotherapy Day Unit (CDU) in line with local guidelines and protocols.
- To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of blood results etc.
- To ensure that all patients leave the CDU with an appointment for their next chemotherapy assessment clinic and treatment, where appropriate.
- To ensure that the coding department receives the required patient information on a daily basis so that all chemotherapy income can be fully recouped.
- To be responsible for regular collection of data and information as requested by the Lead Chemotherapy Nurse, Senior Sister and/or Service Manager, including quality statistics and patient details.
Person specification:
- Good standard of education including GCSE equivalent in Maths and English.
- NVQ level 3 in customer care or equivalent.
- Minimum 6 months experience in healthcare environment.
- Understanding of working with patients who are chronically ill.
- Experience of using spreadsheet software and databases.
- Experience in patient administrator system (CERNER).
- Chemotherapy scheduling experience.
- Excellent communication skills.
- Ability to work flexibly and prioritise workload.
- Ability to listen and empathise with patients and visitors.
- Awareness of patient confidentiality.
The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures.
Chemotherapy Department Administrator employer: London North West Healthcare NHS Trust
Contact Detail:
London North West Healthcare NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chemotherapy Department Administrator
✨Tip Number 1
Familiarise yourself with the Chemotherapy Department's operations and protocols. Understanding how the unit functions will help you demonstrate your knowledge during any discussions or interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of the Chemotherapy Department. They can provide insights into the team dynamics and expectations, which can be invaluable when preparing for your application and potential interview.
✨Tip Number 3
Highlight your customer service skills in conversations. Since the role involves direct interaction with patients, showcasing your ability to empathise and communicate effectively will set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your experience with administrative systems like CERNER. If you have prior experience, think of specific examples where you successfully managed patient data or scheduling, as this will demonstrate your capability for the role.
We think you need these skills to ace Chemotherapy Department Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Chemotherapy Department Administrator. Review the job description carefully and highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect the specific requirements of the job. Emphasise your experience in healthcare administration, customer service skills, and any relevant software knowledge, particularly with patient administration systems like CERNER.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the organisation. Mention how your values align with the Trust's HEART values and provide examples of how you've demonstrated these in your previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at London North West Healthcare NHS Trust
✨Know Your Role
Familiarise yourself with the specific duties of a Chemotherapy Department Administrator. Understand the importance of patient flow, scheduling, and communication within the team. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Experience
Be prepared to discuss your previous experience in healthcare administration, particularly any roles involving patient interaction or chemotherapy scheduling. Highlight specific examples that showcase your ability to work under pressure and manage multiple tasks effectively.
✨Emphasise Communication Skills
Excellent communication is key in this role. Be ready to provide examples of how you've successfully communicated with patients and clinical teams in the past. This could include handling difficult conversations or ensuring clear information is relayed to patients regarding their treatment.
✨Demonstrate Flexibility and Teamwork
The job requires flexibility and the ability to work as part of a team. Share instances where you've adapted to changing circumstances or collaborated with others to achieve a common goal. This will show that you align with the Trust's values of teamwork and adaptability.
