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For Companies At a Glance
- Tasks: Lead shifts, ensure customer satisfaction, and support team members in a fun environment.
- Company: Join Glenshire Group, a dynamic Scottish family-owned business expanding into exciting sectors.
- Benefits: Enjoy a collaborative culture, growth opportunities, and the chance to make customers smile.
- Why this job: Be the captain of your shift, develop leadership skills, and thrive in a vibrant team atmosphere.
- Qualifications: Experience in food retail or service preferred; strong communication and interpersonal skills required.
- Other info: Embrace Yum!'s culture and values while making a real impact on customer experiences.
The predicted salary is between 24000 - 36000 £ per year.
About Glenshire Group
Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee). We are currently recruiting Team Leaders as we add Pizza Hut to our Business portfolio.
Reports To: Restaurant General Manager
Position Overview:
As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.
Functional Responsibilities:
- Identifies and resolves workstation bottlenecks
- Ensures all products served to customers meet quality standards
- Oversees effective preparation of all workstations for peak periods
- Follows all restaurant safety procedures and coaches others
- Actively seeks information on restaurant financial and customer measures
- Demonstrates accountability for growing sales
Leadership Responsibilities:
- Acts as a model providing leadership and coaching on an ongoing basis to the team
- Communicates effectively with others
- Trains new team members
- Able to efficiently work around problems
- Demonstrates growth mindset by learning from mistakes
- Respectfully coaches and directs team members
Culture Responsibilities:
- Champions Yum!’s culture and values
- Prioritises customer needs over tasks currently being performed
- Demonstrates positive energy by handling customer issues on the spot
- Makes decisions that help customers
- Coaches team on resolving customer issues
- Fosters a positive relationship with fellow team members and customers
- Embraces a culture of recognition
Educational & Experience Requirements:
- Food retail or service industry experience preferred.
- Ability to exceed Customer Satisfaction expectations
- Sound communication and interpersonal skills
Shift Manager employer: Glenshire Group
Contact Detail:
Glenshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with the Glenshire Group's values and culture. Understanding their commitment to customer satisfaction and teamwork will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in food retail or service, especially if you've held leadership roles. Be ready to share specific examples of how you've successfully managed teams and resolved customer issues.
✨Tip Number 3
Prepare to discuss how you handle peak periods in a restaurant setting. Think of strategies you've used to keep operations smooth and customers happy, as this is crucial for the Shift Manager role.
✨Tip Number 4
Showcase your ability to coach and train team members. Be ready to explain how you've developed others in past roles, as this aligns with the leadership responsibilities of the position.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Shift Manager position. Tailor your application to highlight relevant experiences that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in the food retail or service industry. Emphasise any leadership roles or customer service achievements that demonstrate your ability to manage a team effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Use specific examples from your past experiences to illustrate how you embody the qualities Glenshire Group values, such as collaboration, problem-solving, and customer focus.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are formatted neatly. A polished application reflects your attention to detail.
How to prepare for a job interview at Glenshire Group
✨Show Your Leadership Skills
As a Shift Manager, you'll be leading a team. Be prepared to share examples of how you've successfully led a team in the past, whether it's through training new members or resolving conflicts. Highlight your ability to motivate and inspire others.
✨Demonstrate Customer Focus
This role prioritises customer satisfaction, so be ready to discuss how you've gone above and beyond for customers in previous positions. Share specific instances where you resolved customer issues effectively and ensured a positive experience.
✨Emphasise Problem-Solving Abilities
The job requires quick thinking and problem-solving skills. Prepare to talk about challenges you've faced in a fast-paced environment and how you overcame them. This will show your potential employer that you can handle the pressures of the role.
✨Familiarise Yourself with Company Culture
Understanding Glenshire Group's values and culture is crucial. Research their approach to teamwork and customer service, and be ready to discuss how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
