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For Companies At a Glance
- Tasks: Manage client agreements and support project coordination in a dynamic environment.
- Company: EZRA is on a mission to empower employees through professional coaching for personal and professional growth.
- Benefits: Enjoy hybrid work, coaching for you and your loved ones, charity days, and a learning budget.
- Why this job: Join a supportive team focused on continuous improvement and making a real impact on client experiences.
- Qualifications: 2 years in project coordination; experience in contract administration or sales operations preferred.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Location: London - Hybrid, 3 days in Old Street Office
Who we are
Imagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.
The Role
We have reimagined the way EZRA delights clients, at scale, and are introducing a new team of Operational Business Partners within the Operational Excellence function. The role of Operational Business Coordinator is accountable for the administration of complex client agreements and support in the coordination of group client projects. This role is operational in nature and requires strong project management skills to oversee multiple small tasks simultaneously. The ideal candidate thrives in a fast-paced environment, ensuring contract accuracy, compliance, and efficient execution while coordinating cross-functional stakeholders. This team partners closely with Sales, Delivery, and Finance.
What You’ll Do:
- Project Management
- Embody and embrace consistent best practices on implementing and project managing complex solutions for clients
- Contribute to operational projects to continue to improve ways of working across the business as it relates to client delivery
- Drive continuous improvement in the client experience, regularly reviewing and iterating in line with ongoing financial and tax evolution
Key Priorities
- Provide internal support to Sellers as they support our clients’ growth journey, bringing operational and process expertise to non-standard needs
- Oversee the administration of client agreements, ensuring accuracy, completeness, and compliance with company policies
- Manage workflows for securing POs and approvals, track key milestones, and ensure timely follow-ups.
- Work closely with the sales team to facilitate contract and PO execution, acting as a liaison between Sales, Finance, Legal, and Delivery as required
- Generate Service Order Quotes for accounts or individuals requesting coaching
- Continuously evaluate and refine contract administration processes to improve efficiency and accuracy
About you
- 2 years’ experience in a project coordination role
- Experience in contract administration, sales operations, or legal support preferred
- Organizational Skills: Strong ability to manage multiple tasks and schedules efficiently
- Attention to Detail: Accuracy in scheduling, tracking and reporting
- Knowledge in contracting and centralized and decentralized billing processes
- Proficient in CRM [Salesforce], Microsoft Suite, and contract management software
- Facilitation interaction: Confident interacting with virtual attendees
What we offer
- Your own world class coach
- Friends and family coaching
- 2 weeks work from anywhere
- Charity days
- Learning and Development Budget
- Weekly wellbeing hour
- Regional benefits package
We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Operational Business Coordinator - EZRA employer: Ezra
Contact Detail:
Ezra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Business Coordinator - EZRA
✨Tip Number 1
Familiarise yourself with project management methodologies, as this role requires strong skills in overseeing multiple tasks. Consider brushing up on tools like Trello or Asana to demonstrate your ability to manage projects effectively.
✨Tip Number 2
Network with current or former employees of EZRA to gain insights into the company culture and expectations for the Operational Business Coordinator role. This can help you tailor your approach during interviews.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed contracts or agreements in previous roles. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 4
Highlight your experience with CRM systems, particularly Salesforce, as well as any contract management software you've used. Being able to speak confidently about these tools will set you apart from other candidates.
We think you need these skills to ace Operational Business Coordinator - EZRA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project coordination and contract administration. Use keywords from the job description to demonstrate that you meet the specific requirements of the Operational Business Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coaching and operational excellence. Explain how your skills align with EZRA's mission and how you can contribute to improving client experiences.
Highlight Relevant Skills: Emphasise your organisational skills, attention to detail, and proficiency in tools like Salesforce and Microsoft Suite. Provide examples of how you've successfully managed multiple tasks or projects in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Ezra
✨Showcase Your Project Management Skills
Since the role requires strong project management abilities, be prepared to discuss your experience in managing multiple tasks simultaneously. Use specific examples from your past roles to illustrate how you successfully coordinated projects and ensured timely execution.
✨Demonstrate Attention to Detail
Accuracy is crucial for this position, especially when it comes to contract administration. During the interview, highlight instances where your attention to detail made a significant impact on a project or task, ensuring compliance and accuracy.
✨Familiarise Yourself with Their Values
EZRA places a strong emphasis on coaching and team happiness. Research their company culture and values, and be ready to discuss how your personal values align with theirs. This will show that you are not only a fit for the role but also for the company.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and how they measure success in the Operational Business Coordinator position. This demonstrates your genuine interest in the role and helps you assess if it's the right fit for you.
