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- Tasks: Assist customers via phone and email, managing orders and inquiries.
- Company: Join a dynamic team in Cardiff with a focus on customer satisfaction.
- Benefits: Enjoy free parking, full training, and flexible working hours.
- Why this job: Perfect for those who love helping others and thrive in a fast-paced environment.
- Qualifications: No experience needed; just bring a positive attitude and good communication skills.
- Other info: Conveniently located near a train station for easy commuting.
The predicted salary is between 21600 - 37800 £ per year.
Inbound Customer Advisor
Location: Cardiff
Salary: £27,000
NO EXPERIENCE required, just a good attitude and sense of humour.
Benefits:
- Free parking
- Close to train station if you do not drive
- Full training will be provided
Hours of work:
- Monday-Friday
- 7am - 4pm
- 7:30am - 4:30pm
- 8am - 5pm
The key accountabilities and work outputs are:
- Telephone and email orders to and from customers
- An adept and timely response to customers' enquiries, queries and complaints in an efficient and professional manner
- Proactive planning and tracking orders to completion
- Scheduling and rescheduling orders whilst utilising haulage fleet effectively
- Compiling and maintaining accurate records as required
- Communicating effectively with commercial and production teams and also haulage partners
The key skills for this role are:
- Excellent IT Knowledge
- The ability to manage multiple tasks and work to a high level of accuracy
- A natural curiosity and interest in other departments and ways of working
- Excellent customer service skills
- Ability to work under pressure and to tight deadlines
- A good eye for detail
- Ability to work with a small team
Excellent written and communication skills are also essential. Previous experience working in the market is desirable though not essential as training will be given. A good familiarity of the local geography is essential.
If you are interested please email your CV to (url removed).
Customer Service Advisor employer: Pertemps Cardiff
Contact Detail:
Pertemps Cardiff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the local geography of Cardiff. Knowing the area will not only help you in your role but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with us. Whether it's through a phone call or an email, demonstrating a friendly and professional attitude can set you apart.
✨Tip Number 3
Prepare to discuss how you handle pressure and tight deadlines. Think of specific examples from your past experiences that highlight your ability to manage multiple tasks effectively.
✨Tip Number 4
Engage with our company culture by researching StudySmarter. Understanding our values and mission can help you align your responses and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Service Advisor role. Emphasise your customer service skills, IT knowledge, and ability to manage multiple tasks.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your good attitude and sense of humour, as these are key attributes they are looking for.
Highlight Relevant Skills: In your application, specifically mention your excellent written and communication skills, as well as your attention to detail. These are essential for the role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pertemps Cardiff
✨Show Your Personality
Since the role requires a good attitude and sense of humour, let your personality shine through during the interview. Be friendly and approachable, as this will reflect your potential to connect with customers.
✨Demonstrate Communication Skills
Excellent written and verbal communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you would handle customer enquiries and complaints.
✨Highlight Your IT Knowledge
The job requires excellent IT knowledge, so be ready to discuss your experience with relevant software or tools. If you have any examples of how you've used technology to improve efficiency or solve problems, share those during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage multiple tasks and work under pressure. Think of examples from your past experiences where you successfully handled similar situations, even if they are from different contexts.
