KYC Compliance Program Manager

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

We are seeking an experienced Compliance Program Manager to oversee the execution of high-priority regulatory compliance Programs within the company’s KYC CDD and EDD functions. This role involves leading strategic, multi-regional Programs to ensure compliance with global AML regulatory bodies. The Program Manager will ensure the integration of regulatory requirements into policies, overseeing their documentation and practical implementation across the business. Additionally, the role will focus on:

• Launching new KYC programs into new products
• Driving automation and process efficiencies
• Resolving internal audit findings and ensuring all operational processes related to KYC are aligned with compliance standards

What you’ll be doing (ie. job duties):

• Lead cross-functional teams to deliver large-scale, global projects ensuring that all KYC Program objectives are met on time and within scope.
• Be the ‘voice of our customer’ in the room, to build AML controls to stop bad actors whilst ensuring all other customers are provided a great and frustration free experience.
• Work across Technology, Operations, Compliance and Product teams to continually refine and improve KYC processes, ensuring they remain compliant with regulatory requirements whilst ensuring a best in class customer experience.
• Ensure requirements for new KYC programs across new businesses or products are launched on time and satisfy compliance and business requirements.
• Develop and maintain a detailed Program plan, setting milestones, managing resources, and identifying key deliverables to ensure successful outcomes.
• Engage with key stakeholders (legal, risk, compliance, operations) to ensure ongoing communication and alignment of goals.
• Establish robust mechanisms and feedback loops to gather customer feedback on KYC processes, to improve upstream Compliance and Product controls.
• Lead regular meetings across stakeholder teams to provide updates on the KYC Program’s progress and address key regulatory risks or customer feedback concerns.
• Lead the development of dashboards and KPIs to monitor the success of the compliance Program and track adherence to global regulatory requirements.
• Utilize an in-depth understanding of metrics, reporting, capacity planning and financials to make informed data-driven decisions.

This role requires in-office presence at our London location, three days a week.

What we look for in you (ie. job requirements):

• Motivated by Coinbase’s mission
• Minimum of 5 years of proven KYC/AML experience in financial services or technology organizations.
• Minimum of 5 years of program management experience across global and cross functional teams.
• Working knowledge of laws, regulations, and risk management practices for financial services.
• Hands-on involvement in defining metrics that tie back to how we measure success.
• Proficient in PowerPoint/Google Slides and Excel/Google Sheets.
• A BA/BS degree in business, finance, and other related fields.

Nice to haves:

• Advanced degree in business, finance, and other related fields.
• Experience with and/or keen interest in cryptocurrency.
• Experience working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML, and Sanctions).
• Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA).
• Deep understanding of Google apps, JIRA, Salesforce Service Cloud.