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For Companies At a Glance
- Tasks: Engage clients with expert advice in Men's Ready-To-Wear and drive sales performance.
- Company: Join Louis Vuitton, a luxury brand known for its heritage and innovation.
- Benefits: Enjoy generous perks, career development, and industry-leading training opportunities.
- Why this job: Be part of a passionate team, enhance client experiences, and thrive in a dynamic environment.
- Qualifications: Experience in client relations and a strong knowledge of fashion is essential.
- Other info: Louis Vuitton values diversity and promotes an inclusive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
Louis Vuitton is seeking a client focused professional with an expertise in Men Ready-To-Wear (MRTW) within our London network. As an Expert Client Advisor, you will be passionate about the Brand, the category you are an Expert in, and the DNA of Louis Vuitton. You will have a high level of story-telling and excellent communication skills and be a sales leader in your area of expertise, consistently remaining the Top Seller in your category. Candidates must have experience cultivating trusting relationships with clients and demonstrate impeccable product knowledge in their chosen field and maintain a highly analytical and commercial ability.
DUTIES & RESPONSIBILITIES
- Be an Exceptional Client Advisor & Technical Expert
- Achieve individual and team objectives and be accountable for the sales results of your category
- Lead by example by consistently remaining the Top Seller in your category
- You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category performance
- Welcome every Client and enhance their experience, setting the example of the best Client experience
- Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information.
- Be a strong style advisor for your Client (e.g. fashion conscious) assess the Client's style and match with product recommendations
- Be the ambassador and role model for your category, demonstrating an active, genuine passion and strong enthusiasm
Drive Commercial Performance of the Category In-Store
- In store, you will analyze and drive your product category forward, all the while being aware of individual and store targets and KPI's each month
- Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...)
- Create and implement specific action plans to pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations
- Nurture a thorough knowledge of the competition through monthly competitor shops and remaining informed of industry developments
Support & Train the Store Team on the Category
- Be a partner to the learning Manager to develop selling skills and product knowledge in the store
- You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings).
- By reviewing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category and provide feedback on individual performance to Managers.
- You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients.
Client Development
- Develop and implement clienteling strategies and action plans for your category.
- Spend time spotting high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier.
- Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients
- Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions
- Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients.
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.
In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.
Expert Client Advisor - Men\'s Ready to Wear employer: LOUIS VUITTON
Contact Detail:
LOUIS VUITTON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expert Client Advisor - Men\'s Ready to Wear
✨Tip Number 1
Familiarise yourself with the latest trends in Men's Ready-To-Wear fashion. Being knowledgeable about current styles and how they relate to Louis Vuitton's offerings will help you engage clients effectively and demonstrate your expertise.
✨Tip Number 2
Practice your storytelling skills. As an Expert Client Advisor, you'll need to convey the brand's heritage and product details compellingly. Role-play scenarios with friends or family to refine your ability to connect emotionally with clients.
✨Tip Number 3
Network within the luxury retail sector. Attend industry events or join relevant online forums to meet professionals who can provide insights into clienteling strategies and best practices that you can apply at Louis Vuitton.
✨Tip Number 4
Develop a strong understanding of competitor brands. Regularly visit their stores and analyse their product offerings and customer service approaches. This knowledge will enable you to position Louis Vuitton effectively and identify opportunities for improvement.
We think you need these skills to ace Expert Client Advisor - Men\'s Ready to Wear
Some tips for your application 🫡
Understand the Brand: Before applying, immerse yourself in the Louis Vuitton brand. Familiarise yourself with their history, values, and product lines, especially in Men's Ready-To-Wear. This knowledge will help you convey your passion for the brand in your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in client advisory roles, particularly in fashion or luxury retail. Showcase specific examples where you've cultivated client relationships and achieved sales targets to demonstrate your suitability for the role.
Showcase Communication Skills: Since excellent communication is key for this position, ensure your application reflects your storytelling ability. Use clear, engaging language and provide examples of how you've effectively communicated with clients in the past.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Address the specific duties and responsibilities mentioned, such as driving commercial performance and training team members, to show that you understand the role and are a perfect fit.
How to prepare for a job interview at LOUIS VUITTON
✨Show Your Passion for the Brand
Make sure to express your genuine enthusiasm for Louis Vuitton and its Men’s Ready-To-Wear category. Share personal experiences or stories that highlight your connection to the brand, as this will demonstrate your commitment and understanding of its DNA.
✨Demonstrate Your Product Knowledge
Prepare to discuss specific products within the MRTW category in detail. Be ready to explain their features, benefits, and how they align with current fashion trends. This will showcase your expertise and ability to provide comprehensive advice to clients.
✨Highlight Your Client Relationship Skills
Be prepared to share examples of how you've successfully built and maintained relationships with clients in the past. Discuss your approach to clienteling and how you tailor your service to meet individual client needs, which is crucial for this role.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific client situations or challenges in the store. Think about your strategies for driving sales and enhancing the client experience, as these are key responsibilities of the Expert Client Advisor role.
