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- Tasks: Coordinate repairs and maintenance, liaising with trades and residents to ensure smooth operations.
- Company: Join Sovereign Network Group, a dynamic partnership providing over 84,000 homes across London and the South.
- Benefits: Enjoy flexible working, a generous holiday package, and a yearly benefits pot of £450.
- Why this job: Be part of a supportive team focused on customer service and community impact.
- Qualifications: Experience in administration and customer service is essential; building maintenance knowledge is a plus.
- Other info: This is a 12-month fixed-term role based in Hurn, perfect for those looking to grow their career.
The predicted salary is between 28800 - 43200 £ per year.
Are you well organised and enjoy providing an excellent service to customers and colleagues? Due to continued growth we have a fantastic new opportunity for a Coordinator to support our Property Services team and join our fast-paced operations support teams across our regions. The role will be based out of our offices in Hurn, on a 12 month Fixed Term Basis.
About Sovereign Network Group (SNG): It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England.
The Role: Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
- Responsible to deliver the right outcome for our customer
- Provide a first point of contact within your area for business partners
- Assist in complaint and query resolution
- Seek opportunities to improve performance and offer solutions
- Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What We Look For:
- Solid experience in administration within a busy customer focused role
- Some understanding of building maintenance terminology preferred
- Experience of using a number of different computer systems
- Ability to manage your own work load
- Strong customer service focus & Confident telephone manner
- The ability to think quickly and clearly under pressure
- Empathy and a passion for helping people
As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors.
Rewards package:
- £450 yearly flexible benefit pot to use against benefits of your choice
- 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous company pension scheme, matched up to 12%
- Flexible working
- Recognition scheme
- Wellbeing discounts
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
Coordinator - Property Services Fixed Term employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Property Services Fixed Term
✨Tip Number 1
Familiarise yourself with the property services sector, especially in relation to building maintenance terminology. This knowledge will help you communicate effectively with trade staff and understand the nuances of the role.
✨Tip Number 2
Demonstrate your organisational skills by preparing examples of how you've successfully managed workloads in previous roles. Be ready to discuss specific situations where you had to prioritise tasks under pressure.
✨Tip Number 3
Showcase your customer service experience by preparing anecdotes that highlight your ability to resolve complaints and queries. This will illustrate your commitment to delivering excellent service.
✨Tip Number 4
Network with current or former employees of Sovereign Network Group or similar organisations. This can provide you with insights into the company culture and expectations, which can be beneficial during the interview process.
We think you need these skills to ace Coordinator - Property Services Fixed Term
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Use keywords from the job description, such as 'scheduling', 'customer-focused', and 'building maintenance terminology' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage workloads effectively. Mention specific examples of how you've successfully handled similar responsibilities in previous roles.
Highlight Relevant Skills: In your application, emphasise skills that align with the role, such as strong communication, problem-solving abilities, and experience with various computer systems. This will demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Showcase Your Organisational Skills
As a Coordinator, being organised is key. Prepare examples of how you've successfully managed schedules or workloads in the past. This will demonstrate your ability to handle the demands of the role.
✨Emphasise Customer Service Experience
Highlight your experience in customer-focused roles. Be ready to discuss specific instances where you resolved complaints or improved customer satisfaction, as this aligns with the company's values.
✨Familiarise Yourself with Building Maintenance Terminology
While not mandatory, having a basic understanding of building maintenance terms can set you apart. Research common terminology and be prepared to discuss how it relates to scheduling repairs and liaising with tradespeople.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've had to think quickly under pressure. Discuss how you approached these situations and the outcomes, showcasing your ability to deliver effective solutions.
