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- Tasks: Support Field Monitoring Officers by assisting with equipment and taking notes during home visits.
- Company: Join Serco Workforce Solutions, a company dedicated to making a meaningful impact in the community.
- Benefits: Enjoy full training, 25 days holiday, weekly pay, and access to an enhanced pension scheme.
- Why this job: Make a real difference while gaining valuable experience in a supportive team environment.
- Qualifications: Strong communication skills and flexibility; previous experience in related fields is a plus.
- Other info: Shifts cover 24/7, with most hours from 4pm to 2am; online training required.
The predicted salary is between 28800 - 43200 £ per year.
Make a meaningful impact as a Monitoring Support Officer with Serco Workforce Solutions. You will support Field Monitoring Officers while they install and decommission monitoring equipment. Your primary role is to be an extra pair of eyes for the Field Monitoring Officer while they attend to the task assigned to them.
This is a frontline role which will require you to enter the homes of those who are completing their sentences outside of prison. You would assist with the carrying of equipment, hold conversations with any friends or family in the address to allow the Field Monitoring Officer to carry out their role, take notes for the Field Monitoring Officer, and perform any other light duties requested by the Field Monitoring Officer.
What you’ll need to succeed:
- Excellent interpersonal and communication skills
- High standard of English
- Ability to work flexibly
- Ability to work well as part of a team
- Flexibility to travel within shift hours
If you’re successful in your application, you’ll need to achieve BPSS (Baseline Personnel Security Standard) clearance, which we will request on your behalf.
Is this the right opportunity for you?
Because of the nature of this role, we’re looking for people who are resilient and not easily offended. You’ll be particularly well-suited for this role if you’ve worked in the prison service, security, postal service, social care, or the police forces. Online training will be required to complete prior to commencing the role, which lasts for approximately one hour, as well as job shadowing, to ensure you are comfortable in your new role.
Key responsibilities:
- Check, clean, and quarantine equipment as necessary
- Liaise with the control centre to report issues or breaches
- Show respect to device wearers to support and build confidence in the justice system
- Maintain accurate paperwork and follow procedures
- Participate in team meetings
Work schedule:
The shift pattern covers 7 days per week, 24 hours per day, 365 days per year. Core hour schedules are from 9am to 2am including weekend working; however, please note the majority of shifts are from 4pm to 2am with a 7.5 hour shift.
What’s in it for you?
- Full training provided
- 25 days holiday plus 8 bank holidays
- Weekly pay
- Fantastic career development opportunities
- Free of charge DBS check
- Access to enhanced pension scheme
- Access to share save
Why Serco Workforce Solutions?
A place you can make an impact: Take pride in doing temporary work that really matters. Here you’ll work directly with the public and gain career satisfaction by providing a vital front-line service.
A place you can count on: With us, you’ll have direct access to training, development, support to grow, and many more career opportunities. Whatever you need to hit your goals, you can count on us.
A place for you: Be part of our great team! Our temporary workers are highly valued members of SWS. We believe in putting people first, so we welcome you, look after you, and support and empower you to care for the public and each other.
Monitoring Support Officer employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Monitoring Support Officer
✨Tip Number 1
Familiarise yourself with the role of a Monitoring Support Officer by researching the responsibilities and challenges involved. Understanding the nuances of the job will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your interpersonal skills in conversations with current or former employees in similar roles. Networking can provide valuable insights and may even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for potential scenarios you might encounter while working in the field. Being able to discuss how you would handle various situations, especially those requiring resilience and tact, will show your suitability for the role.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to work varied hours. Since the role requires shifts across different times, demonstrating your adaptability can make you a more attractive candidate.
We think you need these skills to ace Monitoring Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Monitoring Support Officer. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Interpersonal Skills: Since excellent interpersonal and communication skills are crucial for this role, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to communicate effectively and work as part of a team.
Show Flexibility: Emphasise your flexibility in working hours and willingness to travel. Mention any previous experience that required you to adapt to changing schedules or environments.
Prepare for Security Clearance: Mention your understanding of the BPSS clearance process in your application. If you have prior experience in roles requiring security checks, be sure to include that information to strengthen your application.
How to prepare for a job interview at Serco
✨Showcase Your Interpersonal Skills
As a Monitoring Support Officer, you'll need excellent interpersonal skills. During the interview, demonstrate your ability to communicate effectively and build rapport with others. Share examples from past experiences where you've successfully interacted with diverse individuals.
✨Highlight Your Flexibility
This role requires flexibility in working hours and travel. Be prepared to discuss your availability and willingness to adapt to different shift patterns. Mention any previous roles where you had to be flexible and how you managed those situations.
✨Emphasise Teamwork Experience
Since this position involves working closely with Field Monitoring Officers, it's crucial to highlight your teamwork skills. Provide specific examples of how you've collaborated with others in past jobs, especially in high-pressure environments.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your resilience and ability to handle sensitive situations. Think about how you would respond to various challenges in the role, such as dealing with difficult conversations or unexpected issues during equipment installation.
