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- Tasks: Join us as a Clerical Officer, providing vital admin support and patient communication.
- Company: Be part of the Northern General Eye Centre, a leader in NHS services and research.
- Benefits: Enjoy excellent benefits, including professional development and work-life balance support.
- Why this job: Make a real impact on patient care while working in a supportive and respectful environment.
- Qualifications: No specific qualifications required; just bring your communication skills and dedication!
- Other info: Contact Erin Turner for more info or to arrange an informal visit.
The predicted salary is between 24000 - 36000 £ per year.
The Northern General Eye Centre has an exciting opportunity for a dedicated and reliable individual to join their growing service. This position is pivotal in providing telephonic and administrative support to Sheffield Teaching Hospitals cataract service.
The successful candidate will be at the forefront of patient contact, using excellent communication and telephone skills to book appointments and deal with general enquiries for the service as well as providing data entry and general administrative support to maintain a quality experience for service users.
- Provide a comprehensive reception service for the Cataract Centre (a subsidiary of the Directorate of Ophthalmology), being responsible for documenting patients’ arrivals and satisfactorily dealing with any queries raised by members of the public.
- Deal with telephone and face-to-face enquiries and appointment bookings in a professional manner in accordance with local and national procedures.
- Undertake administration functions for the department, such as data input, answering telephone calls, sending & receiving emails, filing & scanning documents, etc.
- Welcome and check in patients for outpatient appointments and surgery.
- Process referrals into the cataract service.
- Liaise with colleagues to ensure full utilisation of all available outpatient and surgical appointments.
- Utilise multiple software packages to check the patients care pathway, including Medisight.
- Carry out other administrative tasks commensurate with the grade.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional life.
For further details / informal visits contact: Name: Erin Turner Job title: Deputy Service Manager Email address: erin.turner3@nhs.net Telephone number: 0114 3052858
Clerical Officer employer: Sheffield Teaching Hospitals NHS Foundation Trust
Contact Detail:
Sheffield Teaching Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, like Medisight. Having a good understanding of how to navigate these systems can set you apart during the interview process.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of patient interaction, being able to convey information clearly and professionally will be crucial.
✨Tip Number 3
Reach out to Erin Turner, the Deputy Service Manager, for an informal chat about the role. This not only shows your interest but also gives you insights that could help you tailor your approach.
✨Tip Number 4
Highlight any previous experience in administrative roles or customer service during your discussions. Relating your past experiences to the responsibilities of the Clerical Officer position can demonstrate your suitability for the job.
We think you need these skills to ace Clerical Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Clerical Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative roles. Emphasise your communication skills and any experience with data entry or customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of how your skills and experiences make you a suitable candidate for the position, especially in handling patient enquiries and administrative tasks.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the Clerical Officer role.
How to prepare for a job interview at Sheffield Teaching Hospitals NHS Foundation Trust
✨Showcase Your Communication Skills
As a Clerical Officer, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. Practice answering common interview questions with clarity and confidence.
✨Familiarise Yourself with the Role
Understand the specific duties of the position, such as handling patient enquiries and managing appointment bookings. Research the Northern General Eye Centre and be ready to discuss how your skills align with their needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Think of examples from your past experiences where you successfully managed challenging queries or improved administrative processes.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks efficiently, especially in a busy environment. Be ready to discuss how you prioritise tasks and ensure accuracy in data entry and administrative support.
