Store Manager - Millets

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

• Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Create a positive team culture through recruiting, training, and developing your team, building a motivated and high-performing team for store success.
• Analyse sales data and financial reports to make quick, informed decisions, and respond to operational & commercial opportunities.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring displays are attractive and aligned with brand guidelines.
• Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
• Address customer inquiries, feedback, and complaints promptly and professionally.
• Drive customer loyalty programs and promotions to enhance engagement.
• Maintain compliance with company policies, procedures, and regulations.
• Monitor and control store expenses to stay within budget.
• Ensure the store complies with health & safety regulations.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Maintain employee satisfaction scores or engagement survey results at or above company benchmarks.
• Keep operational costs within the allocated budget.

Skills and Experience:

• Previous management experience in a fast-paced retail or customer-facing environment.
• Passionate about retail, with a good understanding of current trends and competitors.
• Strong leadership skills with experience in coaching and developing teams.
• Excellent communication skills.
• Proven track record of managing and exceeding sales targets and KPIs.
• Experience in analysing reports and making commercial decisions.
• Keen eye for detail and commerciality; visual merchandising experience is advantageous.
• Ability to promote JD Group values to stakeholders.

Benefits:

• Quarterly discretionary bonus schemes.
• 30% discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to digital health and well-being services via TELUS Health.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications (England only).
• Company Sick Pay scheme.
• Health Care Cover.
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Access to colleague networks and support initiatives for positive change.
• Volunteer opportunities and contributions to JD Foundation.
• Employer engagement forums.
• Incremental holiday allowance.