Buzz Manager

Location: The Spa at Beckenham Leisure Centre, 24 Beckenham Rd, Beckenham BR3 4PF

Job Type: 40 hours Fixed Term Contract (until End of December 2024)

The main purpose of the role is to be responsible for the effective delivery and management of all Buzz products including soft play, parties and holiday camps. The role will also contribute to the Senior management team of the site and hold Duty Manager responsibilities as and when required.

Key Duties:

• To hold full accountability for the successful delivery of all Buzz products including the booking process, design, implementation, delivery and achievement of income, expenditure and occupancy targets.
• Staff management: to recruit, train, and develop staff through effective 1-1’s. Record absence as per process and ensure payroll is effectively managed.
• Marketing and communication – take responsibility for the marketing and promotion of Buzz activities, camps, and parties. Attending local events and fairs and school marketing distribution.
• Maintain school partnerships by developing access into schools. Attend and support local events.
• Continually review income and expenditure performance vs. budget.
• Monitor and act on customer feedback received via comment cards, or NPS survey results.
• Provide feedback in weekly HOD meetings to escalate positive and negative feedback to the management team.
• Maintain a presence in soft play, ensuring a high level of interaction with staff and customers.
• Ensure that all staff remain compliant with Health & Safety regulations and Mytime Active’s QMS procedures and quality standards.
• Manage staff rosters ensuring all rosters are entered onto PeopleXD in advance.
• Ensure a consistently high standard of maintenance and cleanliness in all areas.
• Undertake monthly monitoring, report on bookings and income generated.
• Liaise with the Food & Beverage Manager if applicable to deliver an efficient, friendly and hygienic Food & Beverage service to the general public and parties.

Experience:

• Previous experience of working with children, preferably within a leisure centre environment.
• Experience of supervising the work of others.
• Experience of working effectively as a team member.
• Working with P&L and budgets.
• Experience with programme management.

Skills and Abilities:

• Proven planning, decision making and organisational skills.
• Ability to lead, motivate and supervise a team of staff.
• Well-developed communication skills to ensure effective communication with a wide range of individuals, including customers and colleagues.

In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:

• Free access to Mytime Leisure & Golf for you and one other.
• 29 days annual leave (including bank holidays). Additional leave with length of service.
• 25% off food and beverage and free hot drinks.
• Early Pay- withdraw a part of your salary in advance of the pay day.
• New Employee Referral Bonus.
• Employee Benefits Platform & salary sacrifice schemes.
• Health and Wellbeing Benefits including Health Assessments and checks.

About us: We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long-term wellbeing of our local communities, and to date we’ve helped hundreds of thousands of people to live a happier and healthier lifestyle.

*All offers of employment are conditional upon you signing the contract of employment and:

• Satisfactory health clearance;
• Two satisfactory references;
• Proof of attainment of qualifications;
• Evidence of your right to work in the United Kingdom; and
• Satisfactory Disclosure and Barring Service (DBS) check if needed for the role.