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- Tasks: Welcome guests and ensure a memorable experience at Llama Inn.
- Company: The Hoxton, Shoreditch is a vibrant hotel in East London with a unique atmosphere.
- Benefits: Earn up to £16 per hour, enjoy 28 days holiday, and access wellness support.
- Why this job: Join a fun-loving team and make a positive impact on guests' experiences.
- Qualifications: Previous Front of House experience and a passion for hospitality are essential.
- Other info: Enjoy free meals, discounts, and opportunities for career growth within a global brand.
Company Description
The Hoxton, Shoreditch is located in a former car park and has become a fixture of the East London scene. Shoreditch is one of London's most vibrant areas, and our hotel features 210 bedrooms, the Apartment, and two in-house restaurants – Hoxton Grill and Llama Inn. Llama Inn offers a modern take on Peruvian cuisine, with an exciting menu of ceviche, small plates, sharing dishes, natural wines, and standout cocktails at our rooftop restaurant in Shoreditch.
Job Description
What you’ll do...
- Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome to handling questions and requests.
- Take reservations over the phone, handle cash and card payments, and assist the team on the floor when needed.
- Anticipate guests’ needs and proactively provide solutions to exceed their expectations.
Qualifications
What we’re looking for...
- Previous experience in a busy Front of House role; a genuine care for making people feel welcome and looked after.
- Individuals seeking a place to be themselves; no clones in suits here.
- A passion for hospitality—whether it’s a drink, a meal, an event, or a bed for the night.
- Desire to have a positive impact on guests and leave them with a memorable experience.
- You’re adaptable and ready to get things done without ego.
- Willingness to try new things and do things differently.
- A good sense of humor and the ability to share laughs, even in tight situations.
- Team-oriented, supportive, and fun-loving attitude.
Additional Information
What’s in it for you...
- Competitive hourly rate up to £16 per hour including TRONC.
- 28 days holidays (including bank holidays), pension, and life insurance.
- A health cash plan supporting your physical and mental wellbeing.
- Confidential support hotline and mental health first aiders.
- Retail and hospitality perks through our partners.
- Free night at The Hoxton and a meal for two upon starting.
- Free shift meals.
- Discounts across the Ennismore family for you and your loved ones.
- Annual free night at The Hoxton and milestone bonuses.
- Opportunities for career progression within a global family of brands.
- Training programs and learning academies to develop your skills.
- Extra time off for volunteering.
- Team events, drinks, and bi-annual parties.
- Enhanced family leave options.
- Annual diversity and inclusion events to learn and celebrate.
Host - Llama Inn employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host - Llama Inn
✨Tip Number 1
Familiarise yourself with the unique offerings of Llama Inn, especially their Peruvian cuisine. Being knowledgeable about the menu and able to discuss dishes confidently will impress during your interactions with the team.
✨Tip Number 2
Showcase your passion for hospitality by sharing personal anecdotes or experiences that highlight your commitment to guest satisfaction. This will help you connect with the hiring team on a more personal level.
✨Tip Number 3
Demonstrate your adaptability by preparing examples of how you've successfully handled challenging situations in previous roles. This will show that you're ready to tackle the dynamic environment at Llama Inn.
✨Tip Number 4
Emphasise your team-oriented mindset by discussing how you've collaborated with colleagues in the past. Highlighting your supportive and fun-loving attitude will resonate well with the culture at The Hoxton.
We think you need these skills to ace Host - Llama Inn
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Llama Inn is looking for in a Host. Pay attention to the key responsibilities and qualifications, and think about how your experience aligns with these.
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and Front of House roles. Use specific examples that demonstrate your ability to provide excellent customer service and create memorable experiences for guests.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Mention why you want to work at Llama Inn specifically and how you can contribute to their team culture. Be genuine and let your enthusiasm shine through.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share personal experiences where you went above and beyond to make someone feel welcome, as this aligns perfectly with what Llama Inn is looking for.
✨Demonstrate Adaptability
Prepare examples that showcase your ability to adapt in fast-paced environments. The role requires a flexible mindset, so highlight situations where you successfully handled unexpected challenges or changes.
✨Emphasise Team Spirit
Llama Inn values a supportive and fun-loving attitude. Be ready to discuss how you contribute to a positive team environment and share anecdotes that illustrate your collaborative spirit.
✨Anticipate Guest Needs
Think of instances where you proactively addressed guests' needs before they even had to ask. This will demonstrate your ability to exceed expectations and provide memorable experiences, which is crucial for the role.
