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- Tasks: Welcome guests, assist with luggage, and support room service and events.
- Company: Thyme is a family-run destination with a hotel, spa, and farm, set in beautiful farmland.
- Benefits: Enjoy generous bonuses, 28 days leave, discounts, and professional development opportunities.
- Why this job: Join a vibrant team dedicated to world-class hospitality in a stunning environment.
- Qualifications: No specific experience required, but a warm, helpful attitude is essential.
- Other info: Work in a supportive culture that values inclusivity and personal growth.
The predicted salary is between 20800 - 20800 £ per year.
We are looking for a professional and proactive Hotel Porter to join the "Shepherd" team at Thyme. This team plays a vital role in delivering a seamless and elevated guest experience behind the scenes—quietly ensuring that every detail of our guests’ stay feels effortless. From meeting and greeting arrivals to assisting with luggage, supporting room service, and helping set up events, this is a dynamic and varied role that requires discretion, efficiency, and a warm, can-do attitude. As a key part of the House team, you will help set the tone for arrival, departure, and everything in between.
The annual on-target earnings for this role are £34,763.30 per year based on a 42.5-hour week with a base salary and estimated annual service charge takings. This role is paid hourly.
Key Responsibilities- Welcome guests upon arrival and assist with luggage delivery to and from rooms
- Ensure smooth coordination of room service requests in collaboration with front-of-house and kitchen teams
- Support event and space set-up across the estate, maintaining high standards of presentation and timeliness
- Be present and available across the property to anticipate guest needs and assist wherever required
- Respond promptly and professionally to guest requests and internal communications
- Maintain tidiness and readiness in guest-facing areas, entrances, and outdoor spaces
- Handle guest property and estate equipment with care, discretion, and attention to detail
- Warm, helpful, and naturally hospitable in manner
- Physically fit and comfortable with manual handling, including luggage and event furniture
- Attentive and alert to the needs of both guests and the wider team
- A flexible team player with a calm, solutions-focused attitude
- Punctual, reliable, and presentable at all times
- Able to maintain discretion and professionalism while working in and around guest spaces
- Previous experience in a luxury hotel or guest-focused role is beneficial, though not essential
About Us: Set in 150 acres of farmland, Thyme is a family-run destination: we have a hotel, a spa, a cookery school, restaurants, and a farm. We grow our vegetables, fruit & herbs, and we have nature at our heart. A destination for local regulars, London weekenders, and international travelers alike, each day brings variety, vibrancy, and excitement. We are a team that consistently strives for a world-class guest experience, to celebrate the seasons, and immerse guests in our love of the land. Our people are dynamic, passionate, considerate, and collaborative, with a culture of learning and progression at our heart.
Why Choose Thyme:- A Flourishing Team: Our team is vibrant, professional, and collaborative. With our company values at our heart, the team works together to deliver true hospitality excellence.
- A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.
- Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.
- Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hardworking team each month.
We seek to cultivate a welcoming, caring, positive, and supportive culture, defined by inclusivity, accountability, and recognition. Effective communication, listening, and a commitment to health and wellbeing serve as the bedrock of our culture.
Our Values- Considerate - Being thoughtful and considerate in our actions and their impact on people and the planet
- Consistency - Delivering consistency of performance and stability through collaboration and communication
- Integrity - Always displaying total integrity, creating an environment where respect, honesty, and trust thrive
- Pride - Having pride in who we are and what we do, and the sophisticated style with which we do it
- Aspiring - Aspiring to achieve excellence, applauding ambition, and rewarding resilience
- Generous Service Charge bonuses (estimated £6,000 per year)
- 28 days annual leave plus an extra day off on your birthday
- On-site staff Tuck shop
- Employee assistance programme
- High-quality uniforms
- Free staff parking
- 50% off food in our restaurants
- Cookery School discount
- 40% discount on retail range
- Bertioli Renovated staff room with amenities
- Staff welfare facilities
- Annual Christmas Party
- Reward & recognition programme
- Professional development opportunities
- Beautiful location for breaks
Hotel Porter employer: Thyme
Contact Detail:
Thyme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Porter
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Knowing the layout, services, and unique features of Thyme will help you engage with guests more confidently and provide them with tailored assistance.
✨Tip Number 2
Demonstrate your proactive attitude during any interactions. Whether it's during a casual conversation or a formal interview, showing that you're ready to anticipate guest needs will set you apart as a candidate who embodies the warm, can-do spirit we value.
✨Tip Number 3
Highlight your teamwork skills. Since the role involves collaborating with various departments, sharing examples of how you've successfully worked in a team environment will showcase your ability to contribute positively to our dynamic team.
✨Tip Number 4
Be prepared to discuss your flexibility and problem-solving skills. The role requires a calm approach to unexpected situations, so think of instances where you've effectively handled challenges in a hospitality setting.
We think you need these skills to ace Hotel Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you demonstrated a warm, helpful attitude and attention to detail, as these are key traits for the Hotel Porter position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Thyme that resonate with you, such as their commitment to guest experience and professional development opportunities.
Showcase Relevant Skills: In your application, clearly outline skills that align with the job description, such as physical fitness for manual handling, teamwork, and punctuality. Use examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Thyme
✨Show Your Hospitality Skills
As a Hotel Porter, your ability to create a warm and welcoming atmosphere is crucial. During the interview, share examples of how you've gone above and beyond to assist guests in previous roles, highlighting your proactive approach and friendly demeanour.
✨Demonstrate Physical Readiness
This role involves manual handling, so it's important to convey your physical fitness and comfort with tasks like lifting luggage and setting up events. Be prepared to discuss any relevant experience that showcases your capability in this area.
✨Emphasise Teamwork and Flexibility
The Hotel Porter position requires collaboration with various teams. Highlight your experience as a team player and provide examples of how you've adapted to changing situations or supported colleagues in a busy environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and discretion. Think of scenarios where you had to handle guest requests or resolve issues while maintaining professionalism. This will demonstrate your ability to think on your feet and prioritise guest satisfaction.
