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For Companies At a Glance
- Tasks: Be the friendly face of our store, serving customers and ensuring a great shopping experience.
- Company: Join a vibrant brand that values style, positivity, and inclusivity for over 30 years.
- Benefits: Enjoy 25 days holiday, discounts, wellness perks, and extensive training from day one.
- Why this job: This role offers a fun environment, teamwork, and the chance to make a real impact.
- Qualifications: Customer service experience is a plus, but a positive attitude and good communication are key.
- Other info: Flexible part-time hours with opportunities for growth and development.
Location: Monmouth
Job Type: Permanent, Part-Time
Who are we?
For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn’t just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering an environment free from prejudice, racism, sexism, harassment, bullying, and any form of marginalization in our workplaces.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You focus on customer needs, providing attentive service and learning about our products to assist customers effectively.
Role Responsibilities
- Greet and thank customers, wishing them farewell warmly to ensure a memorable experience.
- Provide exceptional service, using your product knowledge to help customers find suitable products for in-store and multi-channel sales.
- Handle sales, orders, and refunds efficiently at the tills.
- Assist with deliveries, stock replenishment, and new stock setup on the shop floor.
- Maintain shop floor and back-of-house tidiness.
- Stay updated on company activities and promotions.
- Support floor moves, sale setups, and launches.
- Adhere to all company policies and GDPR procedures.
Competencies
- Deliver excellent customer service focusing on customer satisfaction.
- Show passion and enthusiasm for the FatFace brand, embodying its values.
- Align with the company's social and environmental mission, actively supporting related actions.
- Provide a genuine and authentic approach, acting with integrity.
- Respect and value team members, fostering positive relationships.
- Contribute actively to team activities and initiatives.
- Use humor appropriately and tailor interactions to individuals.
- Offer customers alternative purchasing options across all channels.
- Maintain operational standards including delivery handling, visual merchandising, health and safety, and stock management.
Experience
- Customer service experience is desirable but not essential.
- Excellent communication and interpersonal skills.
- Positive attitude and ability to work under pressure.
- Initiative-taking and self-direction.
- Team player with good time management skills.
Benefits of working with us
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox platform access from day one, offering discounts, wellness content, and more.
- Thrive learning system with extensive training resources.
- Dental insurance (employee-funded).
- Pension scheme.
- EAP support services.
- Sick pay allowances.
- Sabbatical leave based on length of service.
- Family-friendly policies, including maternity leave.
- Refer-a-friend scheme.
Monmouth Store Crew employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Monmouth Store Crew
✨Tip Number 1
Familiarise yourself with the FatFace brand and its values. Understanding their commitment to equality, inclusion, and customer service will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, showing that you can handle customer interactions with enthusiasm and professionalism will make you stand out.
✨Tip Number 3
Engage with the local community and stay updated on local events. This will not only help you connect with potential customers but also demonstrate your commitment to fostering positive relationships, which is key for the Store Crew role.
✨Tip Number 4
Be prepared to discuss how you can contribute to a positive team environment. Think of examples where you've worked well in a team and how you can bring humour and authenticity to your interactions with colleagues and customers alike.
We think you need these skills to ace Monmouth Store Crew
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and competencies required for the Store Crew position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills: Emphasise any previous customer service experience you have, even if it's not directly related. Use specific examples to demonstrate your ability to provide excellent service and handle customer interactions effectively.
Express Enthusiasm for the Brand: Convey your passion for the FatFace brand in your application. Mention any personal connections you have with their products or values, and explain why you want to be part of their team.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fatface
✨Show Your Enthusiasm
Make sure to express your passion for the brand during the interview. Talk about what you love about the company and how its values resonate with you. This will demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Since the role involves direct customer interaction, be ready to discuss how you would handle various customer service situations. Think of examples from your past experiences or even hypothetical scenarios where you can showcase your problem-solving skills and ability to provide excellent service.
✨Know the Products
Familiarise yourself with the products offered by the company. Being knowledgeable about their offerings will help you answer questions confidently and show that you're proactive. You could even mention specific items or promotions during the interview to highlight your preparation.
✨Emphasise Teamwork
The role requires a strong team player mentality. Be prepared to share examples of how you've successfully worked in a team before. Highlight your communication skills and how you contribute to a positive work environment, as this aligns with the company's focus on fostering good relationships among colleagues.
