Key Account Manager - Bristol

At SBS, we’re more than just a technology company – we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems. As part of 74Software, we’re part of a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.

Location: Yate, Bristol

Permanent, fulltime

Circa £68,000 per annum (dependent on experience)

Hybrid: Minimum of 2 days in the office per week

SBS are looking for a Key Account Manager who is proactive, organised, and confident in building strong relationships with clients. The successful candidate will be responsible for managing the commercial, contractual, and relationship aspects of a portfolio of clients while also driving revenue growth through strategic upselling, cross-selling, and the acquisition of new business opportunities. You will act as a key point of contact, working closely with stakeholders to understand their needs, ensure account objectives are met, and identify areas for continued collaboration and growth. You will play a key role in expanding SBS’s presence within existing accounts by aligning our services with client priorities, while also identifying and engaging new clients to drive incremental value and revenue growth. This is a visible and varied role that involves managing important relationships, supporting delivery outcomes, and coordinating cross-functional teams to meet client expectations.

What will the role involve?

• Executing the sales strategy through new business acquisition, upselling, cross-selling, and expanding share of wallet within key accounts.
• Building and maintaining trusted relationships with senior client stakeholders and internal stakeholders to align with commercial goals and client priorities.
• Designing and executing tailored account strategies that align closely with client priorities, driving mutual value and long-term growth opportunities.
• Championing client satisfaction through proactive issue resolution, ensuring challenges are addressed swiftly and constructively to maintain trust and long-term partnership value.
• Sharing insights and knowledge with the broader sales and client services teams.

Qualifications

What are we looking for?

• The ability to build, nurture, and leverage long-term relationships with key stakeholders, understanding their evolving needs.
• A strong grasp of market dynamics, pricing strategies, and value-based selling, combined with the ability to drive upsell, cross-sell, and new business opportunities effectively.
• Proven experience in managing client relationships within account management or other client-facing roles, ideally in the technology or financial services sectors, with a focus on delivering value and fostering long-term partnerships.
• Strong command of the sales lifecycle and client engagement strategies, with the ability to tailor approaches that drive revenue growth and deepen client commitment.
• A practical, solutions-oriented communicator, skilled in analysing challenges with the ability to present ideas effectively both verbally and in writing to diverse audiences.

Don’t meet every single requirement? That’s okay, and you aren’t alone! Research shows that women and people of colour are less likely to apply for a role unless they meet all the criteria. At SBS, we’re committed to building a diverse, inclusive team where everyone feels they belong. So if this role excites you and you’re eager to grow, we’d love to hear from you - even if your experience doesn’t tick every box just yet, send in your applications!

Additional Information

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you’ll enjoy as part of our team:

• Competitive salary: Circa £68,000 per annum, as well as a commission structure
• Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
• Hybrid working: Work from home three days per week, and join us in the office for the remaining two.
• Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
• Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance

We are committed to fighting against all forms of discrimination and fostering a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.