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- Tasks: Engage with guests, manage front office operations, and ensure exceptional service.
- Company: Titanic Hotel Belfast blends historic charm with modern luxury in a unique setting.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a supportive work culture.
- Why this job: Be part of a legendary team, creating unforgettable experiences in a historic hotel.
- Qualifications: Hospitality experience preferred; must have the right to work in the UK.
- Other info: Join us in the iconic Titanic Quarter and contribute to our legacy of excellence.
The predicted salary is between 22000 - 26000 £ per year.
Location: Titanic Hotel Belfast, 8 Queen's Road.
Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career? We are currently looking for a Front Office Team Member to join us!
At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest's experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure.
Job Purpose: As a Front Office Team Member you must have a passion for excellent customer service. Being a good team player is a key requirement for this position.
About The Role: Main duties and responsibilities:
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
- Whenever possible to anticipate guest's needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
- To be fully conversant and able to operate the hotel's front office systems.
- To ensure that all charges are correctly posted to the guests bills following the standard procedures.
- To be aware of the hotel availability and that every opportunity to maximise room sales is taken.
- To deal with cash, cheque and credit card transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
- To ensure that all messages received for guests are passed on accurately and as quickly as possible.
- Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
- To carry out all Reception duties following procedures as outlined in the Standards Training Manual.
- Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display.
- To have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures, Health and safety regulations, First aid procedures.
- To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Front of House Manager/Deputy General Manager/General Manager.
Desired Criteria: Hospitality experience.
Required Criteria: Right to work in the UK.
Closing Date: Thursday 31st July, 2025.
Contract Type: Full-time.
Salary: £12.25 Hourly.
Seniority level: Not Applicable.
Employment type: Full-time.
Job function: Other.
Industries: Hospitality.
Front Office Team Member employer: Titanic Hotel Belfast
Contact Detail:
Titanic Hotel Belfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Familiarise yourself with the Titanic Hotel's history and its unique location in Belfast. Understanding the hotel's heritage will not only impress during your interview but also help you connect with guests on a deeper level.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your passion for providing excellent service, which is crucial for a Front Office Team Member.
✨Tip Number 3
Research the local area, including attractions and events, so you can provide guests with valuable recommendations. Being knowledgeable about the surroundings will enhance the guest experience and show your commitment to their satisfaction.
✨Tip Number 4
Prepare to discuss how you embody the hotel’s core values, particularly the TITANIC values mentioned in the job description. Reflecting on these values will help you align with the company culture and demonstrate your fit for the team.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front Office Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Since the role emphasises excellent customer service, provide specific examples in your CV or cover letter that demonstrate your ability to create enjoyable experiences for guests. Use metrics or feedback to quantify your success where possible.
Highlight Teamwork Experience: Being a good team player is essential for this position. Include examples of past teamwork experiences in your application, showcasing how you contributed to a positive team environment and achieved common goals.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the Titanic Hotel Belfast and its heritage. Mention why you want to work there specifically and how you can contribute to their mission of providing outstanding service.
How to prepare for a job interview at Titanic Hotel Belfast
✨Know the Hotel Inside Out
Before your interview, make sure you research Titanic Hotel Belfast thoroughly. Familiarise yourself with its history, services, and any special promotions. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the demands of the role.
✨Emphasise Teamwork
Being a good team player is essential for this position. Be ready to discuss how you've successfully collaborated with others in previous roles. Highlighting your ability to work well within a team will resonate with the interviewers.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the hotel's culture, training opportunities, or future developments. This shows your enthusiasm and helps you assess if the hotel is the right fit for you.
