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For Companies At a Glance
- Tasks: Assist guests with reservations for our luxury hotels via phone and email.
- Company: Join the prestigious Dorchester Collection, known for exceptional guest experiences.
- Benefits: Enjoy a competitive salary, discounts, complimentary stays, and world-class development opportunities.
- Why this job: Be part of a vibrant team that values passion, creativity, and inclusivity while making guests feel special.
- Qualifications: Fluent in English and Arabic, with strong communication and customer service skills.
- Other info: Recruitment starts in January 2024; flexible shift patterns apply.
The predicted salary is between 22700 - 35000 £ per year.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Reservations Specialist you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you’ll get
- A salary of £28,389 plus monthly financial incentives
- Complimentary stays with breakfast included in our Dorchester Collection hotels
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- £750 refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year
- Workday lunches in the form of a prepaid contactless card (not taxable)
- Season ticket loan and cycle to work scheme
- Exclusive access to a discount platform featuring 1000s of retailers
What you’ll do
You’ll love what you do and take pride in delighting our guests: You will be responsible for assisting guests with their enquiries about reservations for all our nine hotels of the Collection. This will include processing all bookings via telephone and email and follow up activities related to reservations aspects, to ensure our guests receive nothing but the best experience. You’ll also need to be persuasive and engaging in order to close the sale over the phone and/or via email. Prioritization is another key skill: as a reservations specialist, you will be skilled at multitasking and are able to adapt in a fast-paced environment in order to meet time of response targets.
Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Reservations Specialist you’ll have the opportunity to bring these to life and continue to create our legacy. Dorchester Collection uses various systems in order to deliver the best service to our guests. Being able to quickly adapt to new technology is an essential part of this role. The operational hours of work are shift-based and may be subjected to change. These currently set as: Monday to Friday: 07:00 - 22:00, Saturday and Sunday: 08:00 - 20:00.
What you’ll bring
You’ll bring your unique personality and passion to the role and the team. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our office. Our reservation specialists must feel comfortable communicating in this language. Native or proficient command of Arabic, spoken and written, is also essential for this role to be able to communicate with our Arabic speaking guests from the Gulf region.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
Reservations Specialist - Arabic Speaking employer: Hotel Bel-Air
Contact Detail:
Hotel Bel-Air Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist - Arabic Speaking
✨Tip Number 1
Familiarise yourself with the Dorchester Collection's values and mission. When you understand what they stand for, you can tailor your conversations to reflect their passion for service and creativity, which will resonate well during interviews.
✨Tip Number 2
Practice your communication skills in both English and Arabic. Since this role requires fluency in both languages, being able to demonstrate your proficiency in real-time conversations will give you an edge over other candidates.
✨Tip Number 3
Showcase your adaptability by discussing past experiences where you successfully managed multiple tasks in a fast-paced environment. This will highlight your ability to thrive under pressure, which is crucial for a Reservations Specialist.
✨Tip Number 4
Research the technology and systems commonly used in hotel reservations. Being knowledgeable about these tools will not only impress your interviewers but also demonstrate your readiness to adapt quickly to their specific systems.
We think you need these skills to ace Reservations Specialist - Arabic Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reservations. Emphasise any previous roles where you communicated with Arabic-speaking clients, as this is crucial for the position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your ability to provide exceptional service. Mention your proficiency in Arabic and English, and how it will benefit the guests at Dorchester Collection.
Showcase Your Communication Skills: Since communication is key for this role, provide examples of how you've successfully handled customer inquiries or resolved issues in past positions. This will demonstrate your strong customer service ethic.
Highlight Adaptability and Multitasking: Discuss your ability to adapt to new technologies and manage multiple tasks efficiently. Provide specific examples from your previous work experiences that showcase these skills, as they are essential for a Reservations Specialist.
How to prepare for a job interview at Hotel Bel-Air
✨Showcase Your Language Skills
As a Reservations Specialist, you'll need to communicate effectively in both English and Arabic. Be prepared to demonstrate your proficiency in both languages during the interview, perhaps by role-playing a reservation scenario.
✨Highlight Your Customer Service Experience
This role is all about delighting guests, so share specific examples from your past experiences where you provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Adaptability with Technology
The job requires quick adaptation to various systems. Familiarise yourself with common reservation software and be ready to discuss how you've successfully learned new technologies in previous roles.
✨Emphasise Your Multitasking Abilities
Reservations Specialists often juggle multiple tasks at once. Prepare to discuss how you manage your time and prioritise tasks effectively, especially in a fast-paced environment.
