Service Delivery & Operations Director

Why Choose TD SYNNEX: As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently. At our core, we’re a company that cares and we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen. Our employees tell us TD SYNNEX is a great place to work due to the strong team environments, the family feel to the organisation, the flexibility available and the caring and supportive nature of our managers and colleagues. We all pitch in to assist others as needed! We also offer great learning opportunities to grow professionally and personally through dedicated learning platforms, focused development plans and from your colleagues.

Job Purpose: This leadership role is responsible for the delivery of digitally led, data-driven marketing programs across Europe. The successful candidate will oversee a team of approximately 35 professionals, ensuring the operational excellence, efficiency, and effectiveness of campaign execution. A key part of the role includes working within a shared services model, driving collaboration across teams and aligning marketing execution with strategic business goals.

The ideal candidate combines:

• Lead the execution and delivery of marketing programs for vendors and clients, ensuring they are on time, within budget, and aligned with brand and business goals.
• Manage the operational performance of service delivery teams, maintaining high standards of quality, efficiency, and customer satisfaction.
• Ensure optimal resource utilization and manage budgets effectively to drive cost-efficiency and value for money.
• Continuously improve service processes and workflows, leveraging data and insights to inform decisions and drive operational innovation.
• Design and evolve the shared services delivery model to enhance consistency, scalability, and efficiency across regions and functions.

Knowledge, Skills, and Experience:

• 10–15 years of relevant professional experience in marketing operations, program delivery, or related fields.
• 5–8 years of direct people management experience.
• Experience in marketing agencies, shared service environments or business/operational excellence functions.
• Strong commercial and analytical mindset, with the ability to align execution to business impact.
• Excellent communication, stakeholder management, and leadership skills.

What do we offer: We value continuous learning and provide a clear progression plan. We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more.

At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.

Key Skills: What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!