Sr. Technical Project Manager

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks.

The Role: Proofpoint is seeking a proactive, organized and experienced individual with excellent customer service and project management skills to join the Professional Services team. Your customer-facing role will include planning and managing midsized to extremely large, complex engagements. You will be responsible for setting customer expectations, planning projects, facilitating communications, managing escalations, and driving projects to successful completion.

Your day-to-day:

• Engage with new and existing enterprise customers in a technical project management capacity.
• Work with the project teams to create detailed project plans and drive them to completion.
• Track and manage project dependencies, work progress, project risks and resource allocation.
• Coordinate and facilitate planning and working meetings.
• Ensure plans are aligned with resources, company objectives, and technical standards.
• Provide regular status reports to customer and management (including executives) as necessary.
• Manage (typically 10-20) projects simultaneously and ensure that project needs are being met and processes are being followed.
• Work collaboratively with other Proofpoint departments including sales, support, engineering, and product management to ensure successful completion of customer engagements by acting as a customer advocate.
• Proactively assess and communicate project risks and associated risk strategies.
• Facilitate customer escalations, managing communication plans and driving issues to resolution.
• Manage internal projects within Professional Services to improve quality and efficiency of services to customer as needed.
• Collaborate with members of the Professional Services team as well as other departments in refining and expanding Professional Services operational best practices and processes.

What You Bring To The Team:

• Bachelors Degree or equivalent experience.
• Strong industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support, with an excellent customer service record.
• Experience in working with multiple customers and have an aptitude for managing changing priorities.
• Experience in large systems design and project implementation for enterprise email environments.
• Broad technical knowledge of Internet products and technologies.
• Aptitude for technical learning.
• Strong email, email security, and messaging infrastructure project delivery experience; knowledge of archiving and supervision methodology a plus.
• Ability to work at all levels within an organization, including C-Levels, of organizations, both technically and professionally.
• Adept at conflict resolution.
• Adaptable and flexible work style to accommodate working with several different customers at once.
• Familiarity with Data Loss Prevention that may include Endpoint DLP applications, Cloud Application Security Broker, Isolation a plus.
• A broad understanding of Internet protocols and how they work, particularly HTTP, SMTP, IMAP, RFC822, LDAP, PKI; CASB and other cloud architectures a plus.
• Basic knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.) a plus.

Why Proofpoint: Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint!

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation.
• Comprehensive benefits.
• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
• Flexible work environment [Remote options, hybrid schedules, flexible hours, etc.].
• Annual wellness and community outreach days.
• Always on recognition for your contributions.
• Global collaboration and networking opportunities.

Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to Apply: Interested? Submit your application here https://www.proofpoint.com/us/company/careers. We can’t wait to hear from you!