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For Companies At a Glance
- Tasks: Lead the Front Office team, ensuring top-notch service and managing rotas.
- Company: Join The Crown Hotel, a historic gem in Harrogate, known for its vibrant culture.
- Benefits: Enjoy flexible hours, discounted stays, extra holiday for your birthday, and free meals on duty.
- Why this job: Be part of a supportive team that values your growth and well-being in hospitality.
- Qualifications: Experience in Front Office operations and strong communication skills are essential.
- Other info: Competitive salary starting at £28,000 per annum with opportunities for progression.
The predicted salary is between 24000 - 32000 £ per year.
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...
A DAY IN THE LIFE OF A RECEPTION MANAGER AT THE CROWN HOTEL
What you'll be doing... As Reception Manager you will oversee the entire Front Office operation and team, taking responsibility for ensuring high standards of service are constantly delivered. You will also be expected to manage rotas and control relevant costs. You will report to the Operations Manager.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements... To succeed in this role you will already be an experienced Front Office operator who has a proven track record in delivering results. You will also possess great communication skills which you will use to develop and empower your team.
WHAT WE OFFER
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
With a history dating back over 300 years, alongside an enviable location just moments from many of Harrogate’s most popular sites, The Crown Hotel combines beautiful surroundings with a storied past and luxurious facilities. This is an ideal location for business and leisure trips. The Crown boasts individually styled accommodation across its 115 guestrooms, with breakfast and dinner being served in Churchills Restaurant. Alongside this, there is Five Shillings Brasserie which offers informal dining. The Crown is also an ideal location for a variety of conferences, functions and seminars, with capacities ranging across its 7 conference rooms. Our culture at the Crown is based on the belief that if we look after our employees they will look after the customers and one of the ways we demonstrate this is through our health & well-being programme. Keeping our employees informed is another key driver for us and making sure we work as a Team. Our Employees describe working at The Crown as feeling valued, opportunities to progress, approachable, structured, supported, flexible and always varied.
Reception Manager employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with The Crown Hotel's values and culture. Understanding their commitment to employee wellbeing and diversity will help you align your approach during interviews, showcasing how you can contribute to their positive environment.
✨Tip Number 2
Network with current or former employees of The Crown Hotel. Engaging with them on platforms like LinkedIn can provide you with insider insights about the team dynamics and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing a front office team. Highlight specific examples where you've empowered your team or improved service standards, as this aligns closely with what they are looking for in a Reception Manager.
✨Tip Number 4
Research the local area and popular sites around Harrogate. Being knowledgeable about the region can demonstrate your enthusiasm for the role and your ability to enhance guest experiences at The Crown Hotel.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Reception Manager position. Tailor your application to highlight relevant experience in front office operations and team management.
Showcase Your Personality: Since the company values personality and potential, make sure to convey your unique traits in your cover letter. Share examples of how your communication skills have helped you develop and empower teams in previous roles.
Highlight Relevant Experience: Emphasise your experience in the hospitality industry, particularly in front office operations. Include specific achievements or results that demonstrate your ability to deliver high standards of service and manage costs effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Reception Manager.
How to prepare for a job interview at RBH
✨Showcase Your Front Office Experience
Make sure to highlight your previous experience in front office operations. Discuss specific examples where you successfully managed a team or improved service standards, as this role requires a proven track record.
✨Demonstrate Strong Communication Skills
Since the role involves developing and empowering your team, be prepared to discuss how you communicate effectively with staff and guests. Share examples of how you've resolved conflicts or improved team dynamics.
✨Understand the Company Culture
Familiarise yourself with The Crown Hotel's values and culture. Be ready to explain how your personal values align with their commitment to diversity, health, and employee well-being, as this will show that you're a good fit for their team.
✨Prepare Questions About the Role
Have thoughtful questions ready about the Reception Manager position and the hotel's operations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
