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- Tasks: Be the kitchen hero creating wow experiences for guests and staff.
- Company: Join citizenM, a global hotel brand redefining affordable luxury with style.
- Benefits: Enjoy flexible shifts, performance rewards, free stays, and discounts for friends and family.
- Why this job: Make a real impact in hospitality while working in a diverse, dynamic environment.
- Qualifications: Basic English skills, love for food presentation, and kitchen experience preferred.
- Other info: Positions available in London hotels; must have the right to work in the UK.
We are looking for a kitchen hero, a pantry lion, a knight in shining apron to be the strongman or strongwoman behind the scenes at citizenM’s hotels. The official title is ‘food ambassador’ – but this role means so much more than its title. The food ambassador’s purpose is to create a ‘wow!’ experience for everyone at the front-of-house – that is all hotel guests and citizenM staff. We don’t have a full-service restaurant and our menu is small – so it’s extra important that everything we serve is perfectly prepared, well presented and tasty. You will be the essential hero to make that happen – and you’ll take care of everything from placing orders to keeping the kitchen clean.
Your typical citizenM shift could include:
- Preparing and presenting hot and cold meals for hotel guests, visitors and business meetings
- Dishwashing, kitchen cleaning, food handling and cooking according to HACCP regulations
- Assisting our guests with questions about the dishes or the menu
Do you have what we are looking for?
- Have at least a basic understanding of written and spoken English
- Love food and think presentation is as important as preparation
- Can work with minimal supervision in a systematic and organised way, even under pressure
- Always think two steps ahead – anticipate rush hour, organise tasks now for better efficiency later
- Have kitchen skills – enjoy scrambling, fluffing, dressing and presenting food in an attractive way
- Have knowledge of food handling requirements (HACCP) – we will also teach you what you need to know
- Want to be a real kitchen hero – take pride in every dish you send out
- Prefer real nice and passionate personalities instead of corporate robots
We offer a unique, fresh culture where everyone is free to do their best for the hotel and the guests, and a truly international environment – you’ll be working with and meeting citizens of the world every day. We offer:
- A competitive market salary and unique perks, plus safety shoes and a citizenM outfit
- Specialist training programs (HACCP) and a personal development plan
- Evaluation on guest satisfaction – if they are happy, so are we
Please note that we are only able to consider applicants with the right to work in the UK. Typical shifts are: our hotel operates 24/7 with a rotating flexible schedule. The typical day ambassador shifts are: 7:00 am to 3:00 pm and 3:00 pm to 11:00 pm. We keep things dynamic and take into account your preferences, so you enjoy your other life plans.
What’s in it for you? You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.
What we offer you:
- Performance rewards
- Access to citizenM learning and development programs
- Full immersion (training) program for new starters
- Free citizenM experience nights for you (and discounted rate for friends and family)
- Pension and cycle to work scheme
- citizenM uniform and comfy shoes by On Running
- Hospitality Action membership (well being support)
- Restaurant and bar discounts via CODE for all ambassadors
- Referral program - €1000 bonus if your friend joins us too
citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone. citizenM is a hotel providing affordable luxury for the mobile citizens of the world. With style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design driven, and cost conscious. We currently have hotels in Amsterdam, London, Glasgow, New York and Paris, with more to come in Europe, the USA and Asia. We are proud to have put the hospitality back into the hospitality industry, and have received numerous awards for our groundbreaking approach. citizenM is a global hotel company that dares to be different in everything we do. We’re open-minded, with open hearts and global minds. Looking for people who love people, that’s how we make the world feel at home. Would you like to bring your talent to a refreshingly different company?
hotel food ambassador employer: citizenM hotels
Contact Detail:
citizenM hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land hotel food ambassador
✨Tip Number 1
Familiarise yourself with citizenM's unique approach to hospitality. Understanding their emphasis on exceptional service and a vibrant atmosphere will help you align your enthusiasm with their values during any interactions.
✨Tip Number 2
Showcase your passion for food and presentation in conversations. When discussing your experiences, highlight specific instances where you’ve gone above and beyond to create a memorable dining experience for guests.
✨Tip Number 3
Prepare to discuss your ability to work under pressure. Share examples of how you've successfully managed busy kitchen environments, as this role requires anticipating rush hours and staying organised.
✨Tip Number 4
Engage with current employees or alumni from citizenM if possible. Networking can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace hotel food ambassador
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp what being a food ambassador entails. Highlight your enthusiasm for food and your ability to create a 'wow!' experience for guests in your application.
Tailor Your CV: Make sure your CV reflects relevant kitchen skills and experiences. Emphasise any previous roles where you had to work under pressure, maintain cleanliness, or present food attractively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and hospitality. Mention specific examples of how you've created memorable experiences for customers in the past and how you align with citizenM's values.
Showcase Your Personality: In your application, let your personality shine through. citizenM values unique and passionate individuals, so don't hesitate to express your love for food and hospitality in a genuine way.
How to prepare for a job interview at citizenM hotels
✨Show Your Passion for Food
Make sure to express your love for food and its presentation during the interview. Share any personal experiences or stories that highlight your enthusiasm for cooking and serving delicious meals.
✨Demonstrate Your Organisational Skills
Since the role requires working under pressure and anticipating busy times, be prepared to discuss how you manage your tasks efficiently. Provide examples of how you've organised your work in previous roles or situations.
✨Familiarise Yourself with HACCP Regulations
Even though training will be provided, having a basic understanding of food handling and safety regulations will impress the interviewers. Brush up on HACCP principles and be ready to discuss their importance in a kitchen environment.
✨Emphasise Teamwork and Communication
As a food ambassador, you'll be part of a team that values collaboration. Highlight your ability to work well with others and communicate effectively, especially when assisting guests or coordinating with colleagues in the kitchen.
