At a Glance
- Tasks: Ensure properties are safe and compliant while supporting vulnerable asylum seekers.
- Company: Serco delivers essential public services globally, impacting lives positively.
- Benefits: Enjoy a competitive salary, pension, employee assistance programme, and a diverse workplace culture.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Strong people skills and communication are key; experience with vulnerable individuals is a plus.
- Other info: Full driving license required; flexible working options available.
The predicted salary is between 24000 - 32000 £ per year.
Location: Coventry, Nuneaton and Bedworth
Salary: £28,000 per annum
Contract: Permanent
Hours: Full-time (37.5 hours per week)
At Serco, we are proud to work on behalf of the Home Office to manage the Asylum Accommodation and Support Services Contract (AASC). Our mission is to support vulnerable asylum seekers by providing safe, high-quality accommodation and essential services as they navigate the asylum process.
We are looking for a housing officer to join our dedicated team in Liverpool. This is a static role, meaning you’ll be based in a specific area, ensuring that properties are safe, well-maintained, and compliant with AASC standards.
What You’ll Be Doing
- Conducting monthly property inspections to ensure compliance with AASC standards.
- Managing on-boarding and withdrawal of properties in line with local operating procedures.
- Identifying and reporting property faults, ensuring they are categorised correctly for appropriate action.
- Performing minor property repairs, using the tools and training provided.
- Handling operational cash administration, such as topping up utility meters and processing emergency payments.
- Responding to and resolving customer complaints in a professional manner.
What We’re Looking For
We value people skills just as much as property experience. If you have a strong background in face-to-face roles, excel in a fast-paced environment, and can stay calm under pressure, this could be the perfect opportunity for you. While experience as a Housing Officer is preferred, we also welcome applications from candidates who have worked with vulnerable people. Strong communication skills are essential, as well as confidence in handling challenging situations such as anti-social behaviour, safeguarding concerns, and medical needs.
Due to the nature of the role, successful candidates will need to undergo Counter Terrorism Check (CTC) security clearance and a Criminal Record Bureau (CRB) check (subject to Home Office approval). To be considered, you must hold a full, clean driving license.
Why Serco
- A place you can make an impact: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
- A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.
- A place for you: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.
What we offer
- Pension up to – 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco Benefits package
- A safe and supportive culture
All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
For help with your application please contact 0345 010 4000.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Housing Officer employer: Serco Plc
Contact Detail:
Serco Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the Asylum Accommodation and Support Services Contract (AASC) standards. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to the role and the well-being of vulnerable asylum seekers.
✨Tip Number 2
Highlight your people skills during networking opportunities. Engage with professionals in housing or social services sectors, as they can provide insights and potentially refer you to openings at Serco.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples where you've successfully handled challenging situations, especially those involving vulnerable individuals or conflict resolution.
✨Tip Number 4
Make sure to have a clean driving licence and be ready to discuss your driving experience. Since this role requires travel between properties, demonstrating your reliability and readiness to meet this requirement is crucial.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Housing Officer. Tailor your application to highlight relevant experience, especially in managing properties and working with vulnerable individuals.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved face-to-face interaction, property management, or working with vulnerable populations. Use specific examples to demonstrate your skills in communication and problem-solving.
Showcase Your Skills: Make sure to mention your strong communication skills and ability to handle challenging situations. Provide examples of how you've successfully resolved complaints or managed difficult interactions in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Serco Plc
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Housing Officer. Be prepared to discuss how your skills and experiences align with the specific tasks, such as conducting property inspections and managing customer complaints.
✨Showcase Your People Skills
Since this role values people skills highly, think of examples from your past experiences where you've successfully interacted with vulnerable individuals or resolved conflicts. Highlight your ability to stay calm under pressure and handle challenging situations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life scenarios, especially those involving anti-social behaviour or safeguarding concerns. Practise articulating your thought process and how you would approach these situations effectively.
✨Demonstrate Your Commitment to Diversity
Serco is passionate about diversity and inclusion. Be ready to discuss how you can contribute to a supportive environment for all service users. Share any relevant experiences that showcase your commitment to these values.