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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join RBH, a top-rated hospitality employer that values diversity and wellbeing.
- Benefits: Enjoy discounted hotel rates, flexible working, and free meals on duty.
- Why this job: Be part of a vibrant team in a fast-paced environment with opportunities for growth.
- Qualifications: A friendly personality, strong communication skills, and a knack for problem-solving are essential.
- Other info: We celebrate individuality and offer a supportive culture for all employees.
The predicted salary is between 20000 - 30000 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL BENEFITS
- You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you’ll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Guest Service Assistant employer: Holiday Inn Express Barrow in Furness
Contact Detail:
Holiday Inn Express Barrow in Furness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the Holiday Inn Express brand and its values. Understanding their commitment to guest service and employee wellbeing will help you align your responses during any interviews or conversations.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about hospitality scenarios. This will prepare you for the types of interactions you'll have with guests and team members.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of examples from past experiences where you successfully handled challenging situations. Be ready to share these stories during your interview to demonstrate your adaptability.
✨Tip Number 4
Visit the hotel if possible, and observe the front desk operations. This will give you insights into the daily tasks and challenges faced by Guest Service Assistants, which you can reference in your discussions with the hiring team.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Guest Service Assistant role. Emphasise your communication skills, attention to detail, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Holiday Inn Express Barrow in Furness and how you can contribute to their team.
Highlight Relevant Skills: In your application, specifically mention skills such as problem-solving, teamwork, and adaptability. Use examples from past experiences to demonstrate how you've successfully used these skills in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Holiday Inn Express Barrow in Furness
✨Show Your Personality
As a Guest Service Assistant, your personality is key. Be friendly and approachable during the interview to demonstrate that you can create a welcoming atmosphere for guests.
✨Highlight Communication Skills
Strong communication is essential in this role. Share examples of how you've effectively communicated with guests or team members in previous jobs to showcase your skills.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've successfully resolved issues. This will show your potential employer that you can think on your feet and handle challenges with a positive attitude.
✨Emphasise Team Spirit
The role requires collaboration with various teams. Talk about your experiences working in a team environment and how you contribute to keeping things running smoothly.
