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- Tasks: Provide first-line IT support and maintain hardware for clients.
- Company: Join a supportive company that values work-life balance and team collaboration.
- Benefits: Enjoy flexible hours, ongoing training, and real career progression opportunities.
- Why this job: Perfect for tech enthusiasts wanting hands-on experience in a friendly environment.
- Qualifications: Ideal for recent graduates or those with some IT support experience.
- Other info: A full UK driving licence is preferred for on-site visits.
The predicted salary is between 25000 - 27000 £ per year.
This is a fantastic opportunity for someone already in a 1st line support role or a recent IT graduate/apprentice who’s eager to take the next step in their career. Whether you're looking to get more hands-on with a broad range of technologies or keen to develop your technical skills in a real-world environment, this role offers a great foundation for growth.
The position sits within a small, close-knit team where collaboration and knowledge sharing are part of the culture. The company prides itself on offering a healthy work-life balance, with flexible working hours, supportive leadership, and real opportunities for progression as you build experience.
Key Responsibilities:- Provide first-line technical support both remotely and on-site at client locations.
- Set up, configure, and maintain hardware such as desktops, laptops, and printers.
- Support Microsoft 365, Windows operating systems, and basic networking infrastructure.
- Troubleshoot user issues and escalate when necessary.
- Assist with setting up user accounts, software installations, and system maintenance.
- Work alongside senior engineers on small projects and technical rollouts.
- Some prior experience in an IT support/helpdesk role is desirable but not essential.
- A qualification in Computer Science, IT, or similar (degree, apprenticeship, or equivalent) is also desirable.
- Strong interest in technology, possibly with some coding knowledge or home projects.
- Excellent communication skills and a customer-focused mindset.
- Full UK driving licence preferred (due to on-site visits).
- Flexible working hours and a strong focus on work-life balance.
- A varied and dynamic role with exposure to a broad tech stack.
- Supportive team culture with ongoing training and mentorship.
- Real opportunities for career progression as skills and experience grow.
- Friendly and collaborative environment where contributions are valued.
- Opportunity to make a real difference through your work.
If you are interested, please apply now.
Information Technology Support Technician employer: Candour Solutions
Contact Detail:
Candour Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Microsoft 365 and Windows operating systems. Having hands-on experience or even personal projects related to these technologies can really set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills. Prepare to discuss specific examples of how you've resolved technical issues in the past, whether in a professional setting or through personal projects. This will demonstrate your problem-solving abilities and readiness for the role.
✨Tip Number 3
Since this role involves working closely with a team, think about how you can showcase your collaboration skills. Be ready to share experiences where you've successfully worked with others to achieve a common goal, as this aligns with the company's culture.
✨Tip Number 4
If you have a driving licence, mention it during your discussions. Since the role includes on-site visits, highlighting your ability to travel can be a significant advantage and shows your commitment to fulfilling the job requirements.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or any related qualifications. Emphasise your technical skills, especially with Microsoft 365 and Windows operating systems, as well as any hands-on projects you've undertaken.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in technology and how you can contribute to the team culture of collaboration and knowledge sharing.
Highlight Soft Skills: In your application, don't forget to mention your communication skills and customer-focused mindset. These are crucial for a role that involves providing first-line support to clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Candour Solutions
✨Show Your Technical Knowledge
Brush up on your understanding of Microsoft 365, Windows operating systems, and basic networking. Be prepared to discuss any relevant projects or experiences that demonstrate your technical skills.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've troubleshot issues in the past. Think of specific scenarios where you successfully resolved a problem, as this will showcase your ability to handle user issues effectively.
✨Emphasise Your Communication Skills
Since this role involves providing support to clients, highlight your communication abilities. Practice explaining technical concepts in simple terms, as this will show that you can connect with users who may not be tech-savvy.
✨Express Your Enthusiasm for Learning
Convey your eagerness to grow within the role and learn from senior engineers. Mention any personal projects or coding knowledge you have, as this demonstrates your passion for technology and willingness to develop your skills further.
