Product Success Specialist (Product management experience required)

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Product Success Specialist (Product management experience required), United Kingdom

Our Customer Success team is an all-remote group spread across multiple time zones, working closely with customers when they need us.

We serve: The world\’s best known and most innovative companies, guiding them to build products their customers love.

We are experts: Our team comprises product development experts with experience delivering value to customers.

We act with urgency: We respond quickly to customer requests to create maximum value.

We exchange value: We focus on customer success without sales pitches.

We collaborate: We promote clear communication, effort, and teamwork, using Slack and Zoom for internal and customer interactions.

We guide product: We relay customer requirements to our product team and optimize our processes.

We enjoy: We love what we do and want you to love your job too. Learn more about our company and benefits.

Our customers

We serve the world\’s most innovative companies, helping them develop best practices for product development using agile, scrum, kanban, SAFe, and hybrid methodologies.

Our collective experience enables us to meet customers where they are and guide them confidently to success, fostering continuous learning.

Your experience

You have a proven track record of positive customer impact, thrive in fast-paced tech environments, and enjoy working directly with customers alongside high achievers. You may have worked as a product or project manager but prefer helping people over writing requirements. You excel at showcasing advanced technology to sophisticated customers and have:

• 2+ years experience defining, managing, or launching new functionality at a growing software or tech company
• Experience using detailed go-to-market processes to achieve product and business goals
• Knowledge of business software applications and workflow methodologies
• Ability to write clear instructions and explain best practices
• Independently resolving challenging issues

Your work at Aha!

If you want to help build better software and change the world, this role is for you! You\’ll demonstrate our software\’s potential through demos, customer requests, and sharing product management best practices. Responsibilities include:

• Guiding large, sophisticated organizations in innovation and software development
• Providing responsive customer service using proven frameworks
• Guiding customers from demo to active subscription, including procurement, legal, and security processes
• Sharing best practices for strategy, idea capture, prioritization, and visual roadmaps
• Assisting customers in integrating Aha! with their existing tools
• Sharing customer feedback internally
• Testing new product features as needed

Grow with us

We believe everyone should reach their potential. We offer benefits including profit sharing, comprehensive health plans, generous paid time off, parental and care leave, educational stipends, and retirement contributions. We strive to extend these benefits to our international team members as well.

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