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- Tasks: Greet guests, handle inquiries, and manage check-ins/check-outs with a smile.
- Company: Join Accor, a global leader in responsible hospitality with over 5,600 hotels worldwide.
- Benefits: Enjoy exclusive perks, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a passionate team creating memorable experiences for guests and making an impact.
- Qualifications: High school diploma or degree, plus 1 year in guest services; multilingual skills are a bonus.
- Other info: Flexible shifts available; training provided to enhance your skills.
The predicted salary is between 24000 - 36000 £ per year.
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Job Description:
- Greet and check-in guests, providing a warm welcome and efficient service
- Handle guest inquiries, requests, and complaints with empathy and professionalism
- Process check-outs, including accurate billing and payment handling
- Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
- Maintain thorough knowledge of hotel facilities, local attractions, and services
- Collaborate with other departments to ensure guest needs are met promptly
- Manage reservations, room assignments, and special requests
- Ensure the front desk area is organized and well-stocked with necessary supplies
- Assist with administrative tasks, including report generation and inventory management
- Adhere to hotel policies and procedures while maintaining a customer-focused approach
- Participate in ongoing training to enhance guest service skills and product knowledge
Qualifications:
- High School graduates/ BA/BS/Bachelor's Degree
- Minimum of 1 year experience in a guest services role, preferably in a hotel setting
- Excellent communication and interpersonal skills with a focus on customer service
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
- Experience with Opera hotel management software preferred
- Strong problem-solving abilities and attention to detail
- Flexibility to work various shifts, including nights, weekends, and holidays
- Multilingual skills, particularly Arabic and English, are highly advantageous
- Demonstrated organizational skills and ability to multitask efficiently
Front desk agent employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front desk agent
✨Tip Number 1
Familiarise yourself with the Accor Group and its various brands. Understanding their unique personalities and values will help you align your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially in customer service scenarios. Role-playing common front desk situations can help you respond confidently to guest inquiries and complaints, showcasing your problem-solving abilities.
✨Tip Number 3
Highlight any experience you have with hotel management software, particularly Opera. If you’re not familiar with it, consider taking a quick online course to boost your confidence and demonstrate your commitment to learning.
✨Tip Number 4
Showcase your flexibility and willingness to work various shifts. Being open to nights, weekends, and holidays is crucial in the hospitality industry, so make sure to mention your availability during discussions.
We think you need these skills to ace Front desk agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services, particularly in a hotel setting. Emphasise your communication skills and any specific software knowledge, like Opera, that aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality. Mention why you want to work at Accor and how your values align with their mission of responsible hospitality. Use specific examples from your past experiences to demonstrate your suitability.
Showcase Multilingual Skills: If you speak multiple languages, especially Arabic and English, make sure to highlight this in your application. It’s a significant advantage in the hospitality industry and can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a front desk agent role.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Customer Service Skills
As a front desk agent, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved complaints, demonstrating your empathy and professionalism.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s facilities, local attractions, and services before the interview. This knowledge will not only impress the interviewer but also show your enthusiasm for the role and the company.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach challenges. Think of specific situations where you had to solve a problem quickly and effectively, as this is a key skill for a front desk agent.
✨Highlight Multilingual Skills
If you speak multiple languages, especially Arabic and English, make sure to mention this during the interview. It can set you apart from other candidates and is highly advantageous in the hospitality industry.
