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- Tasks: Lead a team to deliver exceptional customer service and manage shop operations.
- Company: Join Waitrose, the UK's largest employee-owned business, dedicated to quality and service.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive work environment.
- Why this job: Be part of a passionate team that values food and customer connections.
- Qualifications: Must be 18+, with leadership skills and retail experience preferred.
- Other info: Apply early as vacancies may close quickly due to high demand.
As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.
Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibilities
- Supporting the shop's management team with managerial tasks and work with all other areas of the shop to meet customer demand.
- Ensuring Partners are operating in a safe and legal manner.
- Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
- Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
- Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
- Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
- Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
- Maintaining a safe and tidy working environment with general shopkeeping tasks.
Essential skills/experience you'll need
- Good people and leadership skills.
- Good understanding of retail and how to maximise commercial success.
- Experience of working in a customer facing role.
- Good stakeholder management skills when working with third parties and the wider Partnership.
Desirable skills/experience you may have
- Duty Manager Training (Internal Partners only).
Closing Date: July 1, 2025
Pay: £13.64 Hourly
Contract Type: Permanent
Hours of Work: Varied hours of work across seven days to include early starts, late finishes, evenings and weekends between the hours of 06:00-23:30
Job Level: Partnership Level 10
Where You'll Be Working: Altrincham (Waitrose & Partners), 10 Draybank Road, Altrincham, Cheshire, WA14 5ZL
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
At Waitrose, we LOVE food, and we're all about creating truly extraordinary shopping experiences by sharing our passion with our food loving customers.
Supermarket Assistant, Team Leader employer: JLP Insights & Media website
Contact Detail:
JLP Insights & Media website Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supermarket Assistant, Team Leader
✨Tip Number 1
Familiarise yourself with Waitrose's values and customer service philosophy. Understanding their commitment to quality and customer satisfaction will help you demonstrate your alignment with their brand during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss specific situations where you motivated others or improved team performance.
✨Tip Number 3
Network with current or former Waitrose employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when you're discussing your fit for the role.
✨Tip Number 4
Be prepared to discuss your understanding of retail operations and how you can contribute to maximising sales and reducing wastage. Having concrete ideas ready will show your proactive approach to the role.
We think you need these skills to ace Supermarket Assistant, Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any leadership roles or responsibilities you've had, as this position requires good people and leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention specific examples of how you've gone the extra mile in previous roles to enhance customer experiences.
Highlight Relevant Skills: In your application, clearly outline your understanding of retail operations and how you can contribute to maximising commercial success. Include any experience with stock management or team support.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Waitrose and its values in your application. Express why you want to be part of a company that focuses on creating extraordinary shopping experiences and fostering a positive work environment.
How to prepare for a job interview at JLP Insights & Media website
✨Show Your Passion for Food
As a Team Leader at Waitrose, your love for food is crucial. Be prepared to share your favourite food experiences and how they relate to customer service. This will demonstrate your alignment with the brand's values.
✨Highlight Leadership Skills
Discuss your previous experiences in leadership roles, especially in retail or customer-facing environments. Provide examples of how you've motivated a team or improved performance, as this is key for the role.
✨Understand the Brand
Research Waitrose and its unique selling points. Be ready to discuss what sets it apart from competitors and how you can contribute to maintaining its reputation for excellent service and quality.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Think of specific scenarios where you successfully resolved issues or improved customer satisfaction.
