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- Tasks: Manage customer orders from receipt to delivery while ensuring top-notch service.
- Company: Join H+H, a leading name in the construction industry known for innovation and excellence.
- Benefits: Enjoy a competitive salary, 25 days holiday, and discounts on everyday shopping.
- Why this job: Be part of a dynamic team that values safety, innovation, and customer satisfaction.
- Qualifications: Higher education qualification and proficiency in Microsoft Office required.
- Other info: This is a full-time role with opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Join H+H, a leader in the construction industry! We are looking for a talented Service Delivery Co-ordinator to be fundamental in our customer delivery process, from order receipt to final delivery at the site. This role is a permanent, full-time position working Monday to Friday.
Key Responsibilities:
- Pro-actively manage the customer sales process, from order receipt to delivery.
- Maintain an excellent level of service in all aspects of the order process and customer contact.
- Develop and maintain strong professional relationships with internal and external stakeholders.
- Serve as the key contact via verbal or written communication with nominated customers.
- Take full ownership of the nominated customer satisfaction level.
- Accurately process sales orders.
- Liaise with Hauliers and the Distribution team to ensure prompt deliveries and fluid communication.
- Investigate and resolve invoice queries and discrepancies.
- Confirm the delivery of processed orders through agreed communication channels.
- Manage delivery complications, including processing additional fees if necessary.
- Occasional client visits or attendance at internal meetings.
- Collect and analyze customer feedback to improve service delivery.
- Identify and mitigate delivery-related risks.
About You:
- Higher education qualification (e.g., HND, HNC, NVQ, A-level or equivalent).
- Proficiency in Microsoft Office applications.
- Strong numerical skills, attention to detail, and accurate data entry and record keeping.
- Excellent organizational skills with the ability to prioritize and manage time effectively.
- Highly proficient in spoken and written English.
- A team player with professional conduct, problem-solving skills, and a proactive, can-do attitude.
We offer a competitive salary, discretionary bonus, 25 days holiday, Group Pension Plan with 4-7.5% employer contribution, Employee Assistance Programme, Group Life Insurance, and discounts for everyday shopping. Join us and be part of a team that values innovation, safety, and excellence. Apply now to help us drive our production to new heights!
Customer Service Co-Ordinator employer: H+H UK Ltd
Contact Detail:
H+H UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator
✨Tip Number 1
Familiarise yourself with the construction industry and H+H's specific services. Understanding the nuances of customer service in this sector will help you stand out during discussions.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Customer Service Co-Ordinator, you'll need to convey information clearly and effectively, so consider role-playing scenarios or mock interviews.
✨Tip Number 3
Network with professionals in the construction and customer service fields. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of how you've successfully handled customer issues in the past. This will show your proactive attitude and ability to manage challenges effectively.
We think you need these skills to ace Customer Service Co-Ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Co-Ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and order management. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your problem-solving skills and ability to manage customer relationships effectively. Make sure to mention any relevant qualifications or experiences that make you a great fit.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at H+H UK Ltd
✨Know the Company
Before your interview, take some time to research H+H and its role in the construction industry. Understanding their values, recent projects, and customer service approach will help you tailor your responses and show genuine interest.
✨Demonstrate Your Communication Skills
As a Customer Service Co-Ordinator, effective communication is key. Prepare examples of how you've successfully managed customer interactions in the past, both verbally and in writing, to showcase your proficiency.
✨Highlight Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved issues or improved processes. This will demonstrate your proactive attitude and ability to handle delivery complications, which is crucial for this role.
✨Showcase Organisational Skills
Prepare to explain how you prioritise tasks and manage your time effectively. Providing examples of how you've handled multiple responsibilities will illustrate your organisational skills, which are essential for managing the customer sales process.
