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For Companies At a Glance
- Tasks: Lead restoration projects, ensuring quality and customer satisfaction while supervising a team.
- Company: SERVPRO of Central Seattle is dedicated to helping customers in their toughest times with top-notch service.
- Benefits: Earn $25-$28 per hour, gain valuable experience, and enjoy a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding industry.
- Qualifications: High school diploma or GED; 1 year of experience in cleaning, restoration, or construction preferred.
- Other info: Join a nationwide network of nearly 2,000 franchises and grow your career with us!
SERVPRO of Central Seattle is hiring a Mitigation Supervisor. As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.
Key Responsibilities
- Coordinate, oversee, and perform restoration processes as scheduled and ensure quality control.
- Manage the customer and client experience and overall project satisfaction.
- Communicate clear expectations to restoration technicians and supervise their activities.
- Thoroughly document restoration projects to support the services provided.
- Manage labor, equipment, and supply usage on assigned projects.
- Communicate progress, problems, and important updates with internal team members.
- Verify all safety protocols are established and followed for workplace safety.
- Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned.
- Coach and train restoration technicians.
Position Requirements
- High school diploma/GED.
- At least 1 year of experience in cleaning, restoration, or construction.
- IICRC certification a plus, not required.
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
- Ability to climb ladders, work at ceiling heights, and work in tight spaces (e.g., crawl spaces, attics).
- Ability to repetitively push/pull/lift/carry objects.
- Ability to work with/around cleaning agents.
Compensation: $25.00 - $28.00 per hour
Picture yourself here fulfilling your potential. At SERVPRO, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.
We look forward to hearing from you.
Mitigation Supervisor employer: ServiceMaster Clean of Fraser Valley
Contact Detail:
ServiceMaster Clean of Fraser Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mitigation Supervisor
✨Tip Number 1
Familiarise yourself with SERVPRO's brand values and mission. Understanding their commitment to customer service will help you align your responses during any interviews or discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight any relevant experience in restoration, cleaning, or construction during your conversations. Be prepared to discuss specific projects you've worked on and how you managed customer satisfaction, as this is crucial for the Mitigation Supervisor role.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've coached or trained others in previous roles. This will show that you can effectively supervise restoration technicians and ensure quality control on projects.
✨Tip Number 4
Be ready to discuss safety protocols and your experience with maintaining equipment. Since safety is a priority in this role, showing that you understand and can enforce these protocols will make you a strong candidate.
We think you need these skills to ace Mitigation Supervisor
Some tips for your application 🫡
Tailor Your Resume: Make sure your resume highlights relevant experience in cleaning, restoration, or construction. Emphasise any supervisory roles or responsibilities you've had, as well as your ability to manage projects and teams.
Craft a Compelling Cover Letter: Write a brief cover letter that showcases your passion for helping others and your commitment to quality service. Mention specific experiences that demonstrate your skills in project management and customer satisfaction.
Highlight Relevant Certifications: If you have any certifications related to restoration or cleaning, such as IICRC, be sure to mention them prominently in your application. Even if not required, they can set you apart from other candidates.
Follow Application Instructions: Carefully follow the application instructions provided by SERVPRO. Ensure you include all required information, such as your work history and contact details, and submit your application through the specified channels.
How to prepare for a job interview at ServiceMaster Clean of Fraser Valley
✨Understand the SERVPRO Brand
Familiarise yourself with SERVPRO's mission and values. As a Mitigation Supervisor, you'll be the face of the brand, so knowing how to embody their 'Here to Help' commitment will impress your interviewers.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in cleaning, restoration, or construction. Share specific examples of projects you've managed and how you ensured customer satisfaction, as this role heavily relies on those skills.
✨Demonstrate Leadership Skills
Since the role involves supervising technicians, showcase your leadership abilities. Talk about times when you've coached or trained team members, and how you communicated expectations clearly to ensure project success.
✨Safety First
Emphasise your understanding of safety protocols. Discuss any relevant training or experiences where you ensured safety standards were met, as this is crucial in the restoration industry.
